Manager| FRM| Investigation

Manager, FRM, Investigation-(2200XXXXXX+) Job :Operations Primary Location :Asia-India-Delhi Schedule :Full-time Employee Status :Permanent Posting Date :25/Aug/2026, 10:25:1+ AM Unposting Date :Ongoing Role Responsibilities Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Strategy • Support and provide inputs to Sr Manager, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. • Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk • Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business • Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. • Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation • Deploy the strategies across products and channels • Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country • Ensure the fraud risk management team achieves expense and loss budget targets