Manager | FRM

The Role Responsibilities Strategy • Identifies and shares best practices with Regional Head with a view to implementing standardized, simplified and automated processes – capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities • Engages in high level discussions with internal and external stakeholders to understand needs (including outsourcing plans) in order to develop fit for country strategies • Executes and implements fit for country plans that are aligned to the bank's strategy and roadmap • Deliver Operations business efficiency target • Drive adoption of digital banking initiatives Business • Constantly reviews and improve on service standards and SLA • Brokers the interest and support of senior colleagues to further develop service levels • Is transparent with the business when making cost/ benefits "trade offs" • Record and share stakeholder errors/feedback to better ratio of STP Processes • Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations • Participates in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships • Maintains service level agreement metrics on turnaround and accuracy • Effective stakeholder engagement to understand and fulfill the needs of internal and external clients • Uses metrics to drive decisions around service delivery improvements • Maintains and improve service levels & customer expectations • Work on one bank agenda to deliver superior service to the customers/stakeholders. • Effectively use BOLD leavers and data to monitor and improve service delivery. People and Talent • Employer of choice – People seek you out to be their manager • Maintains a "healthy" level of attrition • Beats budgets and creates scale for year on year continuous improvement • Maintains an efficient capacity model • Promotes Unit Training • Proven succession plans, ie roles get filled by people in succession plan Risk Management • Ensures a no surprises culture – no failed audits • Manages the maintenance of operational integrity throughout the unit • Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices • Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management • Proactively identifies, assesses and mitigates risk issues • Timely substantiation of all accounts and reporting to finance • Timely escalation of all incidents to appropriate authorities as per reporting framework Financial Management • Manages and meets the unit's operations budget (including stretch budget targets) and financial KPIs • Beats budgets and creates scale for year on year continuous improvement • Consistently out-performs against budget expectations and cost objectives • Creates sustainable cost advantages & scale efficiencies Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the Lending Operations North Team to achieve the outcomes set out in the Bank's Conduct • Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; the Right Environment. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • BCSBI & RBI Other Responsibilities • Establishes set processes to capture new ideas on digitization and STPs • Ensure migration of best practice • Networks and maintains contact with external sources to keep track of developments in area of expertise • Work on one bank agenda to deliver speedy and innovative solutions to customers. QUALIFICATIONS: • Graduate from any stream preferred with any post graduation degree • 4-5 years experience as a people manager who can manage a team • Able to manage costs, timelines & deliver projects • Able to analyse and manage risks