Manager, Hospital Billing
Position: Manager, Hospital Billing
Status: Permanent Full Time
Hours of Work: Monday to Friday
Department: Finance, hybrid remote and onsite
Posted Date: Monday April 7, 2025 -Monday April 21 2025 position closes @ 11:5+pm EST
Salary Band: $106,400.00 -$15+,600.00 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!
Job Purpose and Summary:
As a member of the leadership team, the Manager, Hospital Billing is responsible for supporting the development of a high performing team within Financial Services, ensuring the delivery of excellent customer service and patient experience, and ensuring efficient, accurate, and timely hospital billing and accounts receivable processes resulting in optimized operations. They will engage with the billing and accounts receivable team members to ensure the integrity of the billing and accounts receivable processes, will build the team’s knowledge and application of the systems, critically assess the operations on an ongoing basis, identify and implement changes that are thoughtfully planned to make the best use of people, tools and financial resources. They will work collaboratively with Clinical Operations, Medical Affairs, Patient Registration and Preferred Accommodation teams, Patient Experience office, Health Information and Informatics, and other internal and external partners to enhance THP patient’s experience with the hospital billing and accounts receivable processes.
The Manager, Hospital Billing will proactively create effective relationships with teams, leaders and external partners to understand operational interdependencies and evolving business requirements. They will use their in-depth billing and accounts receivable knowledge, critical thinking skills, problem solving expertise, analytical skills, their “big picture” perspective and strong peoples leadership experience to articulate compelling departmental objectives. They will formalize departmental deliverables, organize workload, and coordinate and guide the hospital billing and accounts receivables team in task planning, execution, and success measurement. They will report on the status of the departmental objectives and new opportunities and risks effectively, and will enhance the standard operating procedures in a collaborative and integrated manner.
The Manager, Hospital Billing brings a high level of operational expertise, strong business acumen and superior leadership skills to an important corporate service and a diverse team.
Key Areas of Focus:
Ensuring a highly effective, result-oriented Hospital Billing function with focus on exemplary patient experience
Providing engaged and supportive leadership to a diverse team while ensuring the effective and efficient resourcing of operations
Establishing, monitoring and reporting department-specific objectives; development of measurements, benchmarks and performance indicators aimed to measure efficiencies and identify opportunities across the billing and accounts receivable cycles. On-going evaluation and evolution of the hospital billing and accounts receivable operations
Leading and coordination of project initiatives aimed at the optimization of hospital billing and accounts receivable processes of the organization, including reporting on progress and establishing mechanisms in place to monitor and sustain the change
Managing risk, assessing internal controls and identifying exposures, and putting in place mitigating strategies and ongoing monitoring
Innovative approaches to revenue management and growth
Key supporting role in the planning and execution of the monthly financial close cycle and the annual external financial audit of the organization
Leadership support direction and training to direct and indirect reports
Fostering a culture of innovative thinking with focus on operational excellence and positive customer experience
Specific Accountabilities:
Provide effective, efficient and quality services through effective management of staff, facilities and financial resources
Provide leadership to the hospital billing and accounts receivable team of approximately 20 staff
Ensure compliance to the Hospital Insurance Act and other relevant laws and regulations
Develop and maintain policies procedures aimed at administrative excellence and exemplary patient experience
Manage staff development by coaching and mentoring as well as identifying, supporting and facilitating staff and team learning opportunities
Develop, plan and implement entrepreneurial and innovative ideas that enhance service delivery, cost effectiveness and support strategic initiatives and customer experience
Key supporting role to the Manager, General Accounting in the month end close, account reconciliations and the annual external audit
Assess and maintain strong internal controls in hospital billing and accounts receivable processes, with focus on system- based controls and mitigations.
Key Qualifications:
Undergraduate degree in Business Administration or a related field
Thorough understanding of regulations/legislation relating to hospital billing and accounts receivable operations (e.g. Hospital Insurance Act)
A recognized accounting designation (preferable)
3-5 years progressive leadership experience in billing and receivables with a notable track record of success
Strong relationship building and team leadership skills with the ability to effectively collaborate with various stakeholders in a complex, multi-stakeholder environment, including Senior Leadership, clinical and physician leadership, and leaders of other enabling services such as Registration, Patient Experience and Health Information and Informatics.
Highly effective interpersonal and communication skills combined with critical thinking and a customer–focused mindset
An engaged leader with excellent people management skills able to develop and inspire a diverse team of high performers, supporting their learning and growth, and troubleshooting in a collaborative manner to eliminate barriers and optimize operational processes
Strategic conceptual thinker with the ability to integrate “big picture” thinking into operations
Sound business judgement and excellent analytical and organizational skills with attention to detail
Computer skills, including MS Teams, MS Outlook, MS Office – Word, Excel, PowerPoint, Internet based programs
Working knowledge of Epic Hospital Billing and Meditech Billing and Accounts Receivable systems preferred.
Working Environment:
Working within a multi-site organization
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
As a condition of employment, we require all staff to be fully vaccinated for COVID1+, in addition to other vaccinations required by the Public Hospitals Act.