Job Description – Operations Manager, Source-to-Pay

Role Description

Lead 2 team leads managing a team of 15 members - People Management, Customer management, billing, Process management

Location

Hyderabad, Uppal

This role is for operations manager to lead a 15 members team performing procurement & vendor management activities
• Must have team lead experience (and above) in a large BPO industry(mandatory) dealing with multiple stakeholders
• Must review queues daily to get most aging issues resolved
• Must be able to coach team member
• Must be flexible to support global regions (APAC, EMEA, EUROPE & NAM)
• Focal point for contact for business owners
• Must be good with excel and pivot
• Must have good domain knowledge

Vendor Management experience :
• Must have deep domain expertise on MDM/vendor setups on HICX
• Must have performed supplier master maintenance on ORACLE/SAP/HICX.
• Bank Screening for Vendors
• Vendor payment issue resolutions
• Proactively manage issues and risks – RCCA driven
• Must have the ability to guide/coach a team.
• Act as primary point of accountability for respective service matters for designated business or various support functions
• Develop and improve relationships with key stakeholders, actively handle their expectations and supervise satisfaction levels and service adoption
• Ensure all requirements are detailed through Service Level Agreements (SLAs) and ensure SLAs are met • Monitor, measure, report and review performance of services in close collaboration with Service Performance Management
• Lead management of day to day service operations.
• Develop standards and best practices to deliver services
• Handle the lifecycle of incidents and minimize their adverse impact on business operations. Identify root causes of problems and initiate fixes required to prevent recurrences. Ensure appropriate operational service documentation is created and accepted by customers
• Enable knowledge about solutions is collected and distributed to enable effective support

Procurement Operations :
• Must have exposure to buydesk/procurement operations
• Must have Resolution of Disputed Invoices for Price / Quantity / GR related Blocks
• Processes, Order Status etc.,
• Support PO Automation efforts and improvement of Process Efficiencies
• Hands on Experience in Oracle & SAP

Academic Qualifications

Degree in Science/Commerce/Any Graduate

Work Experience

Total Experience of 9+ years, in Source to Pay domain with direct team handling experience of minimum 20 resources.

Essential Skills / Competencies

Vendor Management/Master Data Management experience

Procurement/Buydesk experience

Expert in Oracle/SAP/Ariba knowledge

Understanding of Spot buy/Tactical Procurement Operations

Proficient in MS Office Applications like Excel, Word, PowerPoint

Desirable Skills / Competencies

Knowledge of Six Sigma / Lean Concepts