Job Description
Manager, IGA COE Ops-()
Job
:Business Support and Management
Primary Location
:Asia-India-Chennai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:24/Feb/2026, 1:07:2+ PM
Unposting Date
:Ongoing
RESPONSIBILITIES
• This role covers all aspects Intragroup Contracts Onboarding and Migration process. The role will also support driving of innovation and new (agile) ways of working at the bank.
• To work with country stakeholders (legal, tax, compliance and finance), SCB entity service providers and SCB entity service receivers in completing the SLA details (which now known as Service Matrix in new Intragroup Arrangement framework).
• To compile data for bulk upload of Service Matrix, review the completeness of data in Service Matrix, trigger approval for both the service provider and service receiver authorities to sign or approve.
• To drive stakeholder meetings, track and manage all the onboarding and migration activities, resolve issues and mitigate any risks that hindering the completion of work.
• To update progress in tracker system and provide status to the IGA Onboarding Lead on periodic basis.
Business and Performance Management
• Quickly assess complex problems, requirements, and escalations to support decision making activities
• Understand risks, business imperatives and business context when supporting decision making impacted by the process re-design, create solution options, and make recommendations
• Present clear options and recommendations and enable clear understanding in key stakeholders of risks, outcomes, and trade-offs
Processes
• Support planning, implementation, evaluation, and maintenance of product backlogs, to achieve anticipated benefits using Agile methodology
• Explore & Recommend areas of opportunity for process improvements and digital enhancement on projects – eliciting requirements & pain points from stakeholders, facilitating workshops & retrospectives, and implementing improvements & change initiatives
• Map out complex business processes & employee journeys, develop & socialise relevant benchmarks and co-create creative solutions to optimise and automate processes
• Facilitate customer requirements gathering and subsequent development of user cases and user stories
• Facilitate transitioning the user stories and use cases to technology developers and ensure a clear and complete understanding of business requirements.
• Support translating of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Support change management and enablement activities to drive adoption of digital solutions
People and Talent
• Ability to prioritise and handle multiple tasks, including managing conflicting priorities and time pressure
• Strong stakeholder management skills with the ability to collaborate and build strong relationships with multi-functional, multi-cultural, multi-product teams to achieve superior results
• Strong communication and presentation skills to communicate complex subjects and influence stakeholders to achieve objectives
• Strong writing skills that emphasize storytelling, with the ability to use various tools and techniques to craft effective documentation and presentations
Other Responsibilities
• Coordinate key project initiatives and facilitate cross functional collaboration
• Support initiatives to drive innovation and new ways of working within the HR transformation portfolio including
• Support design and enablement leads in building a foundation on Agile and Digital with a focus on new ways of designing, enabling, and delivering solutions across initiatives
• Contribute to identifying latest developments in technology innovative and solution design to be considered for digital implementation and provide recommendations to senior management
• Supporting analysis, building of tools, templates and other enablers to drive innovation in the portfolio
• Support upskilling, reskilling and experimentation efforts to drive the bank's future ready transformation digital design capability
Risk Management
• Ensure HR Services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level
• Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks
• Embed the Group's values and code of conduct across the team and larger function
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with the HR COO team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Programme Manager, Product Owner, Global People Services (GPS), Vendors, Enterprise Technology squad, HR Digital Service and Experience team, Core HR Transformation team, Functional teams
• HR COO team, CoE leads, Country HR Service Delivery, Heads of HR, HRBPs, Country Subject Matter
• Change and Enablement teams, Internal communications team, Corporate Communications team
• Key Functional Partners: Innovation Technology Office (ITO), Finance, Property, Compliance, Legal and Risk
Our Ideal Candidate
• Bachelor's / Masters Degree
• Agile related certifications (optional)
ROLE SPECIFIC TECHNICAL COMPETENCIES
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Manage Conduct
• Manage Risk
• Manage People
• Manage Projects
• Business Facilitation: Lead initiatives to improve client experience, efficiency and cost management
• Facilitating effective coordination between business and functions
• Business Governance and support
• Organisational Development
• Market Knowledge
• Service Delivery and Operations Management
• Business Strategy and Model
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job
:Business Support and Management
Primary Location
:Asia-India-Chennai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:24/Feb/2026, 1:07:2+ PM
Unposting Date
:Ongoing
RESPONSIBILITIES
• This role covers all aspects Intragroup Contracts Onboarding and Migration process. The role will also support driving of innovation and new (agile) ways of working at the bank.
• To work with country stakeholders (legal, tax, compliance and finance), SCB entity service providers and SCB entity service receivers in completing the SLA details (which now known as Service Matrix in new Intragroup Arrangement framework).
• To compile data for bulk upload of Service Matrix, review the completeness of data in Service Matrix, trigger approval for both the service provider and service receiver authorities to sign or approve.
• To drive stakeholder meetings, track and manage all the onboarding and migration activities, resolve issues and mitigate any risks that hindering the completion of work.
• To update progress in tracker system and provide status to the IGA Onboarding Lead on periodic basis.
Business and Performance Management
• Quickly assess complex problems, requirements, and escalations to support decision making activities
• Understand risks, business imperatives and business context when supporting decision making impacted by the process re-design, create solution options, and make recommendations
• Present clear options and recommendations and enable clear understanding in key stakeholders of risks, outcomes, and trade-offs
Processes
• Support planning, implementation, evaluation, and maintenance of product backlogs, to achieve anticipated benefits using Agile methodology
• Explore & Recommend areas of opportunity for process improvements and digital enhancement on projects – eliciting requirements & pain points from stakeholders, facilitating workshops & retrospectives, and implementing improvements & change initiatives
• Map out complex business processes & employee journeys, develop & socialise relevant benchmarks and co-create creative solutions to optimise and automate processes
• Facilitate customer requirements gathering and subsequent development of user cases and user stories
• Facilitate transitioning the user stories and use cases to technology developers and ensure a clear and complete understanding of business requirements.
• Support translating of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Support change management and enablement activities to drive adoption of digital solutions
People and Talent
• Ability to prioritise and handle multiple tasks, including managing conflicting priorities and time pressure
• Strong stakeholder management skills with the ability to collaborate and build strong relationships with multi-functional, multi-cultural, multi-product teams to achieve superior results
• Strong communication and presentation skills to communicate complex subjects and influence stakeholders to achieve objectives
• Strong writing skills that emphasize storytelling, with the ability to use various tools and techniques to craft effective documentation and presentations
Other Responsibilities
• Coordinate key project initiatives and facilitate cross functional collaboration
• Support initiatives to drive innovation and new ways of working within the HR transformation portfolio including
• Support design and enablement leads in building a foundation on Agile and Digital with a focus on new ways of designing, enabling, and delivering solutions across initiatives
• Contribute to identifying latest developments in technology innovative and solution design to be considered for digital implementation and provide recommendations to senior management
• Supporting analysis, building of tools, templates and other enablers to drive innovation in the portfolio
• Support upskilling, reskilling and experimentation efforts to drive the bank's future ready transformation digital design capability
Risk Management
• Ensure HR Services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level
• Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks
• Embed the Group's values and code of conduct across the team and larger function
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with the HR COO team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Programme Manager, Product Owner, Global People Services (GPS), Vendors, Enterprise Technology squad, HR Digital Service and Experience team, Core HR Transformation team, Functional teams
• HR COO team, CoE leads, Country HR Service Delivery, Heads of HR, HRBPs, Country Subject Matter
• Change and Enablement teams, Internal communications team, Corporate Communications team
• Key Functional Partners: Innovation Technology Office (ITO), Finance, Property, Compliance, Legal and Risk
Our Ideal Candidate
• Bachelor's / Masters Degree
• Agile related certifications (optional)
ROLE SPECIFIC TECHNICAL COMPETENCIES
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Manage Conduct
• Manage Risk
• Manage People
• Manage Projects
• Business Facilitation: Lead initiatives to improve client experience, efficiency and cost management
• Facilitating effective coordination between business and functions
• Business Governance and support
• Organisational Development
• Market Knowledge
• Service Delivery and Operations Management
• Business Strategy and Model
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Manager| IGA COE Ops position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
