Manager in

This position supports the leadership team In-Flight Services and is responsible for the day-to-day CabinCrew operation and Performance at Base. The Base Head/ Manager is a leader and role model responsible for Developing, Leading and Implementing strategies in Cabin Crew Operations, Performance and Development and also for the base team. Responsibilities and Duties Lead cross departmental functions and work in collaboration with operational departments (Crew Control, Crew Scheduling, Training, and Catering, Base Recruitment etc.) to provide input on issuessuch as flight delays, roster needs, technical issues, crew promotions, recruitment, training and development etc. Ensure these are effectively communicated and understood by crew Management of ongoing crew operations projects and contribute towards its success Consistently driving towards improving OTP and weekly performance numbers Work with Inflight Services to proactively develop and implement a range of strategies to ensure the IFS team deliver and exceed the Customer Service, Cost Reduction, Performance Management, Safety and Operational objectives of the airline whilst ensuring consistently high standards of service to customers onboard are delivered Drive all new or existing projects development and implementation to support operational excellence at Base and contribute towards to the changing business needs Budget, Analysis, Planning and Report submission to Inflight Services to ensure the right number of base resources are available to meet the ongoing operational growth Provide leadership to the Inflight Services Team (For Cabin Crew and Base Team) by ensuring that all strategies and future direction of the company goals are communicated with the team Total accountable in delivering all strategies and implementation of the same and also sharing the evaluation reports with all stake holders Setting priorities with the base team to ensure the ongoing success factors are understood and the performance measures are clearly committed too (e.g.: reduce customer complaints and increase crew availability and customer compliments) Monitor and drive total accountability with individual s for achieving these respective goals Create procedures, policies and guidelines in line with corporate policies and IFS standards to ensure fair and consistent management of Cabin Crew and Base team Set KRA s for attendance statistics and ensure accountability for achieving these results and implement effective solutions for Crew and Base Team (Sickness, Absences, Code of Conduct etc.,) Support and promote a culture of safety and security within the In-Flight Services Department Ensuring all costs are kept within IFS department budget and find innovative ways to drive quality Qualifications Desired Graduate Experience Minimum of Ten years of flying or overall experience, out of which minimum of five years in a supervisory role and two years in a similar role (Cumulative) Or Seven years in a similar role from other Airlines Leadership Inspire the Base team Crew to be motivated and committed to the corporate and departmental Vision, Mission and Values Communicate with the team their value and potential and build a climate of trust and co-operation within the department whilst managing cultural diversity Essential Skills A proven track record of employee relations expertise and business strategies Tangible examples of motivating teams, implementing change and performance management initiatives A skilled communicator with the proven ability to influence, partner with other senior leaders, develop a strong network of contacts throughout the industry and gain support and commitment from managers and employees across the business. The ability to inspire, motivate and lead teams to deliver a high performance through great service delivery in the air A self-motivated leader who takes the initiative and works collaboratively with a track record of motivating and developing a diverse and dispersed workforce. An influential role model who consistently demonstrates Company values by leading as an example An innovative thinker with the ability to generate ideas and alternatives Strong project management skills and bring in best global practices First class communications and influencing skills Creative thinking and an understanding of operational and service culture Able to drive constructive thinking and share strategic interpretation Interpersonal Skills Able to drive Objective based discussion (OBD) Exhibit strong written and verbal communication skills Excellent understanding of Standards and Procedures Well-developed analytical and problem solving skills Excellent project management skills and able to develop Management reports People management and leadership skills Should to be excellent at MS Office: Excel/ MS Word/ Power Point Excellent command of the English language Written and Spoken Competent on releasing Crew Communication