Job Description
Manager - Inside Sales
Job Responsibilities:
- Day to day liaison with Overseas Customers, proactively understand Customer`s Needs and offer immediate solution to their Needs/ Situation.
- Managing Pre & Post Export Documentation.
- Handle Inbound Calls to address the customer's queries regarding the Product Portfolio.
- Follow up with the customers to expedite their Orders.
- Coordinate with Plants/ Logistics for timely shipment to the Customer/ respective Country.
- Ensuring Customer`s Delight and stay connected with Customer throughout - Order. to Delivery Stage.
- Preparation sharing timely updates/ of MIS on Demand Generation/ Sales Orders.
- Establish and maintain daily communication with overseas customers, proactively understanding their needs and offering immediate solutions to any issues or situations that may arise.
- Manage pre and post-export documentation processes efficiently. Handle inbound calls, addressing customer queries regarding the product portfolio with professionalism and accuracy.
- Follow up with customers to expedite their orders and ensure timely delivery.
- Coordinate with production plants and logistics teams to ensure shipments are made promptly to customers or respective countries.
- Ensure customer satisfaction by staying connected with customers throughout the order to delivery stage, resolving any issues promptly, and maintaining a high level of service.
- Prepare and share timely updates and management information system (MIS) reports on demand generation and sales orders.
Desired Skill Set:
- Proficiency in any foreign language would be added advantage.
- Must be well versed with MS Excel / PowerPoint.
- Proficient in Computers/ MS Office.
- Minimum of 7 years of relevant experience in customer service or relationship management, preferably in an international context.
- Proficiency in any foreign language would be an added advantage.
- Strong proficiency in MS Excel and PowerPoint for data analysis and presentation purposes.
- Proficient in computer skills and MS Office suite for effective communication and documentation.
Job Responsibilities:
- Day to day liaison with Overseas Customers, proactively understand Customer`s Needs and offer immediate solution to their Needs/ Situation.
- Managing Pre & Post Export Documentation.
- Handle Inbound Calls to address the customer's queries regarding the Product Portfolio.
- Follow up with the customers to expedite their Orders.
- Coordinate with Plants/ Logistics for timely shipment to the Customer/ respective Country.
- Ensuring Customer`s Delight and stay connected with Customer throughout - Order. to Delivery Stage.
- Preparation sharing timely updates/ of MIS on Demand Generation/ Sales Orders.
- Establish and maintain daily communication with overseas customers, proactively understanding their needs and offering immediate solutions to any issues or situations that may arise.
- Manage pre and post-export documentation processes efficiently. Handle inbound calls, addressing customer queries regarding the product portfolio with professionalism and accuracy.
- Follow up with customers to expedite their orders and ensure timely delivery.
- Coordinate with production plants and logistics teams to ensure shipments are made promptly to customers or respective countries.
- Ensure customer satisfaction by staying connected with customers throughout the order to delivery stage, resolving any issues promptly, and maintaining a high level of service.
- Prepare and share timely updates and management information system (MIS) reports on demand generation and sales orders.
Desired Skill Set:
- Proficiency in any foreign language would be added advantage.
- Must be well versed with MS Excel / PowerPoint.
- Proficient in Computers/ MS Office.
- Minimum of 7 years of relevant experience in customer service or relationship management, preferably in an international context.
- Proficiency in any foreign language would be an added advantage.
- Strong proficiency in MS Excel and PowerPoint for data analysis and presentation purposes.
- Proficient in computer skills and MS Office suite for effective communication and documentation.
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Inside Sales | Wood Product Manufacturing Shailendra Saini position is now open for candidates interested in the Manufacturing Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Manufacturing Jobs is a plus.
