Manager | IT Operations Infrastructure IT Operations Infrastructure | B3201 1

Job Family DescriptorDrive regular operations maintenance of IT infrastructure applications and database including delivery of infrastructure projects Continously strive to improve security operations Provide 24 x 7 infrastructure and application support Drive incident problem change release configuration availability and capacity management with respect to IT Applications Infrastructure Drive management of SLAs related to service requests incidents and business processes billing mediation etc Gather requirement from business and assist with creation of solutions to meet operational needs Drive and monitor the Service Help Desk System SDP to ease resolution Deliver user documentation where required Quantify and analyze the service requests and incidents raised Liaise with the business to evaluate reduction of the no of tickets raised Drive creation of standard reportsformats where possible Share periodic projects status with relevant stakeholders Coordinate with the corporate security teams for all IT related security activities Monitor drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits security audits on databases and software licenses Maintain the global access management and corporate security policies and design Design and deliver online security policy and trainings Ensure adherence to companys Acceptable Use Policy AUP Liaison with internal and external clients to support and address all security and compliance matters Manage vulnerability assessments and network monitoring to uncover potential weaknessesBroad outline of the RolePurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceOther knowledge/skillsKey ResponsibilitiesTechnical CompetenciesKnowledge / SkillsJob Segment: Corporate Security, Operations Manager, Help Desk, Information Technology, Database, Security, Operations, Technology