Manager Litigation |amp| Claims

About Us

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.

Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.

We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.

At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.

After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

Job Description

The Manager – Litigation & Claims (Bangalore) role will be part of Claims Litigation Team and will report to the Senior Manager – Litigation & Claim. The following are the primary responsibilities & requirements of this job:
• A self-driven individual with 7+ years of experience in end-to-end management of Consumer Court Cases, Insurance Ombudsman Cases and Legal Notices.
• Impressive drafting skill require in drafting / vetting of Written Statement / Self Contained Note and Reply to legal notice.
• Maintain MIS of consumer / ombudsman cases and legal notices
• Ensure reply is filed in all Ombudsman / Consumer cases
• Ensure timely compliance of consumer court / ombudsman orders
• Regular follow up with Advocate in Consumer related litigation and ensure to comply the requirement of Advocate.
• Liaise with other departments for collating evidence / documents.
• In-person appearance in Consumer / Ombudsman cases
• Ensure filing of appeal in consumer cases within the stipulated timelines.
• Review the Consumer / Ombudsman cases on regular basis
• Identifying settleable cases, negotiating the quantum and recording settlements
• Maintain adequate reserve in Consumer and Insurance Ombudsman matters
• Liaising with Advocates and other government authorities across India to enable effective representation before courts and statutory bodies
• Effective and agile responsiveness to adhoc business needs.
• Require good communication skill and presentable.
• Ability to convey comprehensive opinion on claim related matters
• Investigating fraud claims, lodging of criminal complaints, FIRs with the respective police station & liaise with the investigation agencies.
• Drafting and filing police complaints with the respective police station
• Drafting reply to regulatory authorities
• Share legal opinion with business for any compliance issue
• Drafting repudiation letters for various claims departments.
• Ensure regulatory compliances by submitting applicable regulatory reports in time bound manner.
• Well conversant with system and understanding of Data Base development and good hands on excel and data analysis.
• Develop strong working relationships across the various verticals within the organisation
• Understanding the workflow. Knows how to take things to logical closure.

India
Karnataka
Bangalore Show on map Get directions