Job Description
Manager - MIS & Analytics
- The group has consistently contributed to nation building by creating enterprises that laid the foundation of India's growth.
- Driven by this pioneering spirit, the Tata group has set up Tata Digital to build digital businesses that will address the needs of Indian consumers as well as businesses.
Requirements :
- Minimum 8 years of experience in a MIS management role
- Should have managed Contact Center MIS
- Should have understanding of Contact Centre Operations KPIs
- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams
- He/she should thrive in a fast-paced and ambiguous environment.
- Should have done Contact Centre volume forecast & capacity planning
- Should have strong MIS & analytics skills
- Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
- Ability to handle pressure
- Strong written and verbal communication skills
- Should have good presentation skills
- The group has consistently contributed to nation building by creating enterprises that laid the foundation of India's growth.
- Driven by this pioneering spirit, the Tata group has set up Tata Digital to build digital businesses that will address the needs of Indian consumers as well as businesses.
Requirements :
- Minimum 8 years of experience in a MIS management role
- Should have managed Contact Center MIS
- Should have understanding of Contact Centre Operations KPIs
- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams
- He/she should thrive in a fast-paced and ambiguous environment.
- Should have done Contact Centre volume forecast & capacity planning
- Should have strong MIS & analytics skills
- Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
- Ability to handle pressure
- Strong written and verbal communication skills
- Should have good presentation skills
💡 Quick Summary
Seeking a career-building opportunity? The Manager | MIS Analytics | BPO|ITeS |8|10 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
