Job Description
Manager of Clinical Liaison Operations
Location: Mansfield, TX (with regional travel)
At Surepoint Emergency Centers, this role leads the execution, accountability, and performance of the Clinical Liaison team. The Manager of Clinical Liaison Operations is responsible for building a disciplined physician-relationship engine that drives referrals, strengthens hospital & surgery center partnerships, and ensures meaningful, trackable outreach activity across all locations. This is a hands-on leadership role overseeing field operations, coaching relationship performance, and ensuring each Clinical Liaison produces measurable referral growth. This position is the engine that turns physician and community relationships into real patient volume. Core Responsibilities
Clinical Liaison Leadership & Performance Management
Directly manage all Clinical Liaisons (CLs), including:
Daily schedules, field visit planning, travel routes, and regional territory alignment
Visit verification and quality standards — ensuring all visits are meaningful, documented, and referral-focused
Monthly performance scorecards and referral pipeline reporting
Conduct regular ride-alongs, coaching sessions, and in-person development meetings
Hold CLs accountable to visit cadence, referral growth, physician follow-ups, and documentation standards
Physician Relationship & Referral Development
Own the strategy for physician, surgery center, hospital, and specialist relationships
Build standardized:
Physician binders
Consult & follow-up workflows
Referral relationship lifecycle process
Manage:
Lead physician onboarding meetings, in-person consultations, and ongoing referral development support
Operations, Budgeting & Infrastructure
CL budgets, company credit cards; Liaison expenses, deadlines, and travel compliance
Coordinating and reporting budget expenses
Internal and external transfer contacts per location
Physician Referral lists per location
Equipment, inventory, CPR training supplies, physician drop-off materials
Physically support and complete inventory events when required
Ensure all regional operational needs for CL teams are met (seasonal and location-specific)
Community & CPR Program Oversight
Oversee:
CPR class scheduling, execution, documentation, and equipment coordination
CL support for schools, universities, gyms, and community partners
Verify all visit activity is accurately documented.
Ensure all CPR and community initiatives are referral-driven and outcome-tracked
Reporting & Growth Analytics
Track:
Visit effectiveness
Referral patterns
Physician engagement lifecycle
5+ years in healthcare outreach, provider relations, clinical liaison leadership, or referral development
Present actionable insights to leadership on what is driving patient growth — and what is not
Required Skills & Experience
Proven ability to manage field-based teams with accountability
Strong understanding of:
Physician referral dynamics
Relationship-driven growth models
Medical practice operations
Highly organized with exceptional follow-through
Comfortable being in the field — not desk-bound
Must have reliable weekend availability
Location: Mansfield, TX (with regional travel)
At Surepoint Emergency Centers, this role leads the execution, accountability, and performance of the Clinical Liaison team. The Manager of Clinical Liaison Operations is responsible for building a disciplined physician-relationship engine that drives referrals, strengthens hospital & surgery center partnerships, and ensures meaningful, trackable outreach activity across all locations. This is a hands-on leadership role overseeing field operations, coaching relationship performance, and ensuring each Clinical Liaison produces measurable referral growth. This position is the engine that turns physician and community relationships into real patient volume. Core Responsibilities
Clinical Liaison Leadership & Performance Management
Directly manage all Clinical Liaisons (CLs), including:
Daily schedules, field visit planning, travel routes, and regional territory alignment
Visit verification and quality standards — ensuring all visits are meaningful, documented, and referral-focused
Monthly performance scorecards and referral pipeline reporting
Conduct regular ride-alongs, coaching sessions, and in-person development meetings
Hold CLs accountable to visit cadence, referral growth, physician follow-ups, and documentation standards
Physician Relationship & Referral Development
Own the strategy for physician, surgery center, hospital, and specialist relationships
Build standardized:
Physician binders
Consult & follow-up workflows
Referral relationship lifecycle process
Manage:
Lead physician onboarding meetings, in-person consultations, and ongoing referral development support
Operations, Budgeting & Infrastructure
CL budgets, company credit cards; Liaison expenses, deadlines, and travel compliance
Coordinating and reporting budget expenses
Internal and external transfer contacts per location
Physician Referral lists per location
Equipment, inventory, CPR training supplies, physician drop-off materials
Physically support and complete inventory events when required
Ensure all regional operational needs for CL teams are met (seasonal and location-specific)
Community & CPR Program Oversight
Oversee:
CPR class scheduling, execution, documentation, and equipment coordination
CL support for schools, universities, gyms, and community partners
Verify all visit activity is accurately documented.
Ensure all CPR and community initiatives are referral-driven and outcome-tracked
Reporting & Growth Analytics
Track:
Visit effectiveness
Referral patterns
Physician engagement lifecycle
5+ years in healthcare outreach, provider relations, clinical liaison leadership, or referral development
Present actionable insights to leadership on what is driving patient growth — and what is not
Required Skills & Experience
Proven ability to manage field-based teams with accountability
Strong understanding of:
Physician referral dynamics
Relationship-driven growth models
Medical practice operations
Highly organized with exceptional follow-through
Comfortable being in the field — not desk-bound
Must have reliable weekend availability
💡 Quick Summary
Seeking a career-building opportunity? The Manager of Clinical Liaison Operations position is now open for candidates interested in the Event Management Jobs sector. This role in Mansfield offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
