Job Description
Manager - IT Operations and Support
Date
Monday, September 15, 2025
Entity
Unifi Aviation, LLC
Posting City
Atlanta
Posting State
Georgia
Exempt or Non-Exempt Position
Exempt
Requirements and Description
About the Role:
We're seeking a Sr. Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.
Key Responsibilities:
• Lead IT service desk and support teams; drive operational excellence and user satisfaction
• Manage IT hardware and software procurement, licensing, and inventory
• Oversee incident, request, and problem management using ITIL best practices
• Maintain service SLAs and lead continuous improvement initiatives
• Collaborate with cross-functional teams to align IT support with business goals
• Monitor vendor performance and ensure contract compliance
What You Bring:
• 8+ years of IT operations or support experience; 3+ years in leadership
• Experience managing IT asset procurement and lifecycle
• Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework
• Excellent communication, leadership, and vendor management skills
• Bachelor's in IT, Business, or related field (Master's or certifications a plus)
Why Join Us?
• Impactful leadership role in a growing IT organization
• Competitive compensation and benefits
• Opportunities for innovation and automation
• Collaborative and inclusive culture
Unifi Aviation, LLC. is an Equal Opportunity Employer.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability or veteran status."
Date
Monday, September 15, 2025
Entity
Unifi Aviation, LLC
Posting City
Atlanta
Posting State
Georgia
Exempt or Non-Exempt Position
Exempt
Requirements and Description
About the Role:
We're seeking a Sr. Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.
Key Responsibilities:
• Lead IT service desk and support teams; drive operational excellence and user satisfaction
• Manage IT hardware and software procurement, licensing, and inventory
• Oversee incident, request, and problem management using ITIL best practices
• Maintain service SLAs and lead continuous improvement initiatives
• Collaborate with cross-functional teams to align IT support with business goals
• Monitor vendor performance and ensure contract compliance
What You Bring:
• 8+ years of IT operations or support experience; 3+ years in leadership
• Experience managing IT asset procurement and lifecycle
• Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework
• Excellent communication, leadership, and vendor management skills
• Bachelor's in IT, Business, or related field (Master's or certifications a plus)
Why Join Us?
• Impactful leadership role in a growing IT organization
• Competitive compensation and benefits
• Opportunities for innovation and automation
• Collaborative and inclusive culture
Unifi Aviation, LLC. is an Equal Opportunity Employer.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability or veteran status."
💡 Quick Summary
Seeking a career-building opportunity? The Manager of IT Operations and Support position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.