Manager officer

Job Title: Assistant Manager/Officer (Field Collections)

Level: L4

Location: Various cities across NE, PB, UP, WB, KA regions

Job Description:

We are looking for a highly motivated and experienced Assistant Manager/Officer to join our Field Collections team. The role involves overseeing vendor performance, achieving resolution targets, and conducting field visits to address high-risk cases. The ideal candidate should have strong relationship management and leadership skills, with a proven track record in collections.

Responsibilities:

1- Vendor Management: Manage portfolio allocation to vendors and monitor their performance closely to ensure timely collections.

2- Target Achievement: Drive the achievement of bucket-wise resolution targets and minimize the flow of cases to the next buckets.

3- Field Visits: Conduct field visits for high-risk cases and assist agencies with resolving complex issues.

4- Compliance & Reporting: Ensure adherence to process guidelines, conducting audits, and providing timely and accurate reporting.

5- Collaboration: Work with the legal team to take necessary actions against chronic defaulters and other difficult cases.

6- Team Management: Recruit, train, and manage field officers, addressing performance issues and replacing non-performers when necessary.

Eligibility:

1- Qualification: Graduate (mandatory).

2- Experience: 2+ years of experience in collections within Financial Services, Banking, FMCG, or NBFC sectors.

3- Proficiency in MS Excel.

Key Skills:

1- Negotiation and relationship management

2- Multitasking and time management

3- Leadership and team management skills.