Job Description
Full Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
Responsibilities:
Managing operational contingency requirements on an ongoing basis.
Strategic planning
By managing, setting objectives, developing and motivating the management team and ensuring that people management techniques are effectively employed for all staff within the GSC.
To keep abreast of the ongoing business scenario as skill sets become redundant at the host country. Keeping the contingency requirements continually updated in terms of strategic changes on account of migration growth plans in conjunction with core BCP team. The management team to be involved in half yearly walkthrough and “warm site” testing as required.
To determine/have a plan on where the direction of the business is going to be in the coming years. Must determine how to reach the planned goals and also to determine whether the goal has been achieved or not. The coherent plan for the future of the GSC must agree with GSCGHQ.
To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within (Country Name) and in relation to the countries migrating work to the assigned GSC
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
By addressing any areas of concern in conjunction with line management and/or the appropriate department.
By adhering to the Group’s agreed processes / procedures – achieving a satisfactory Audit report.
Requirements
Qualifications
At least 7 years’ experience in management position
Strong management skills to handle complex / a wide range of Operational activity
Ability to manage resources of the unit and structure in the most effective way to achieve efficient cost/service levels.
Exceptional leadership skills
Essential Knowledge of Wealth Operations
Ability to work with people across multiple functions
Strategic thinker
Excellent understanding of HSBC Group systems and procedures
Strong implementation skills.
Strong stakeholder management
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Electronic Data Processing (India) Private LTD
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
Responsibilities:
Managing operational contingency requirements on an ongoing basis.
Strategic planning
By managing, setting objectives, developing and motivating the management team and ensuring that people management techniques are effectively employed for all staff within the GSC.
To keep abreast of the ongoing business scenario as skill sets become redundant at the host country. Keeping the contingency requirements continually updated in terms of strategic changes on account of migration growth plans in conjunction with core BCP team. The management team to be involved in half yearly walkthrough and “warm site” testing as required.
To determine/have a plan on where the direction of the business is going to be in the coming years. Must determine how to reach the planned goals and also to determine whether the goal has been achieved or not. The coherent plan for the future of the GSC must agree with GSCGHQ.
To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within (Country Name) and in relation to the countries migrating work to the assigned GSC
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
By addressing any areas of concern in conjunction with line management and/or the appropriate department.
By adhering to the Group’s agreed processes / procedures – achieving a satisfactory Audit report.
Requirements
Qualifications
At least 7 years’ experience in management position
Strong management skills to handle complex / a wide range of Operational activity
Ability to manage resources of the unit and structure in the most effective way to achieve efficient cost/service levels.
Exceptional leadership skills
Essential Knowledge of Wealth Operations
Ability to work with people across multiple functions
Strategic thinker
Excellent understanding of HSBC Group systems and procedures
Strong implementation skills.
Strong stakeholder management
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Manager Operations GSC|S position is now open for candidates interested in the Bank Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
