Job Description
Lead operational excellence and enable effective regulatory delivery for driver safety
Drive performance monitoring, reporting, and workflow coordination in a dynamic environment
Collaborate with diverse teams and partners to support continuous improvement and innovation
Te Whiwhinga mahi | The opportunity
As Manager Operations Support - Driving Regulation, you will play a key role in supporting the Head of Driving Regulation to maintain oversight of the end-to-end regulatory sub-system. You'll enable effective operations by ensuring performance monitoring, reporting, and workflow coordination are robust, responsive, and aligned with strategic priorities. You'll lead the development and implementation of tools and processes that support visibility of regulatory activity, analyse risk, and translate insights into targeted regulatory approaches.
Your work will help operational teams respond to emerging issues and deliver consistent, risk-informed regulatory outcomes. You'll also manage programme and workflow planning, coordinate resources, and act as a key liaison with NZTA corporate support functions. Additionally, you'll oversee relationships with third-party providers, ensuring contracted services contribute to regulatory outcomes and meet performance expectations.
The key responsibilities of the role will see you:
Lead tracking and reporting of key performance indicators across operational functions
Develop and maintain outcome-focused performance metrics, reporting structures, and dashboards
Provide strategic analysis and advice to proactively identify, manage, and escalate risks, issues, and opportunities
Support internal audits and reviews by ensuring accurate, timely, and relevant performance data
Contribute to the development and refinement of regulatory approaches
Lead or support continuous improvement initiatives, embedding best practices and operational efficiency
Connect with strategic and operational change programmes, facilitating operational input and planning
Monitor project progress, ensuring milestones, timelines, and deliverables are met
Evaluate outcomes of improvement initiatives and apply insights to future planning
Champion delivery of key actions by providing direction, workflow coordination, and reporting
You will find out more about the role here
Ko koe tenei | About you
To be successful in the role you'll bring:
Proven ability to translate strategic direction into operational delivery within a large, complex organisation
Experience influencing, collaborating, and building credibility across a wide range of stakeholders
Strong analytical and systems thinking skills, with the ability to interpret performance data and provide evidence-based insights
Experience in setting up and managing performance monitoring and reporting systems
Sound understanding of regulatory systems and government processes, ideally gained in central or local government
Strong written communication and presentation skills
Experience in business and financial planning, including developing performance metrics and cost recovery models
Proven success in leading teams and supporting operational delivery in complex regulatory environments
Knowledge of project management principles and experience in leading or supporting projects and improvement initiatives
Ability to apply technical learning to improve service delivery and foster a culture of continuous improvement
Demonstrated capability in managing change and supporting teams through transformation
Comfortable working in areas of ambiguity and complexity, with a proactive and self-directed approach
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.
Mo matou | About Us
Te Ropu Waeture - Regulatory is dedicated to ensuring the land transport system is safe, effective, and responsive. Our group provides oversight of regulatory interventions, informs regulation through monitoring and review, and ensures compliance management processes enable system access for people, devices, and networks.
The Driving Regulation team works to improve safety and ensure risks are actively managed by those responsible, delivered through licensing, compliance monitoring, and regulatory response, often in partnership with NZ Police and other agencies.
Ka whiwhi koe i te aha | What you will get in return
At NZTA, you'll join a team committed to making a real difference for Aotearoa.
We offer:
A competitive salary and benefits package
Flexible working arrangements, including remote/hybrid options (role dependent).
5 weeks annual leave and an Income Protection and Critical Illness Insurance scheme for all permanent employees.
A culture that values diversity, inclusion, and the wellbeing of our people.
Ready to take the next step in your career? We'd love to hear from you. Apply today and join our team who is going places.
Me pehea te tuku tono | How to apply:
Please click apply to upload your CV and cover letter detailing your suitability for the role.
Ra Katinga | Applications close:
10 February 2026
For further information, email: [email protected]
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Drive performance monitoring, reporting, and workflow coordination in a dynamic environment
Collaborate with diverse teams and partners to support continuous improvement and innovation
Te Whiwhinga mahi | The opportunity
As Manager Operations Support - Driving Regulation, you will play a key role in supporting the Head of Driving Regulation to maintain oversight of the end-to-end regulatory sub-system. You'll enable effective operations by ensuring performance monitoring, reporting, and workflow coordination are robust, responsive, and aligned with strategic priorities. You'll lead the development and implementation of tools and processes that support visibility of regulatory activity, analyse risk, and translate insights into targeted regulatory approaches.
Your work will help operational teams respond to emerging issues and deliver consistent, risk-informed regulatory outcomes. You'll also manage programme and workflow planning, coordinate resources, and act as a key liaison with NZTA corporate support functions. Additionally, you'll oversee relationships with third-party providers, ensuring contracted services contribute to regulatory outcomes and meet performance expectations.
The key responsibilities of the role will see you:
Lead tracking and reporting of key performance indicators across operational functions
Develop and maintain outcome-focused performance metrics, reporting structures, and dashboards
Provide strategic analysis and advice to proactively identify, manage, and escalate risks, issues, and opportunities
Support internal audits and reviews by ensuring accurate, timely, and relevant performance data
Contribute to the development and refinement of regulatory approaches
Lead or support continuous improvement initiatives, embedding best practices and operational efficiency
Connect with strategic and operational change programmes, facilitating operational input and planning
Monitor project progress, ensuring milestones, timelines, and deliverables are met
Evaluate outcomes of improvement initiatives and apply insights to future planning
Champion delivery of key actions by providing direction, workflow coordination, and reporting
You will find out more about the role here
Ko koe tenei | About you
To be successful in the role you'll bring:
Proven ability to translate strategic direction into operational delivery within a large, complex organisation
Experience influencing, collaborating, and building credibility across a wide range of stakeholders
Strong analytical and systems thinking skills, with the ability to interpret performance data and provide evidence-based insights
Experience in setting up and managing performance monitoring and reporting systems
Sound understanding of regulatory systems and government processes, ideally gained in central or local government
Strong written communication and presentation skills
Experience in business and financial planning, including developing performance metrics and cost recovery models
Proven success in leading teams and supporting operational delivery in complex regulatory environments
Knowledge of project management principles and experience in leading or supporting projects and improvement initiatives
Ability to apply technical learning to improve service delivery and foster a culture of continuous improvement
Demonstrated capability in managing change and supporting teams through transformation
Comfortable working in areas of ambiguity and complexity, with a proactive and self-directed approach
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.
Mo matou | About Us
Te Ropu Waeture - Regulatory is dedicated to ensuring the land transport system is safe, effective, and responsive. Our group provides oversight of regulatory interventions, informs regulation through monitoring and review, and ensures compliance management processes enable system access for people, devices, and networks.
The Driving Regulation team works to improve safety and ensure risks are actively managed by those responsible, delivered through licensing, compliance monitoring, and regulatory response, often in partnership with NZ Police and other agencies.
Ka whiwhi koe i te aha | What you will get in return
At NZTA, you'll join a team committed to making a real difference for Aotearoa.
We offer:
A competitive salary and benefits package
Flexible working arrangements, including remote/hybrid options (role dependent).
5 weeks annual leave and an Income Protection and Critical Illness Insurance scheme for all permanent employees.
A culture that values diversity, inclusion, and the wellbeing of our people.
Ready to take the next step in your career? We'd love to hear from you. Apply today and join our team who is going places.
Me pehea te tuku tono | How to apply:
Please click apply to upload your CV and cover letter detailing your suitability for the role.
Ra Katinga | Applications close:
10 February 2026
For further information, email: [email protected]
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
💡 Quick Summary
Seeking a career-building opportunity? The Manager Operations Support (Driving Regulation) position is now open for candidates interested in the Admin Executive sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
