Job Description
Business: Process Management
Open positions: 1
Role Title: MANAGER - OPS SUPPORT GSC's
Global Career Band: 6
Location : Hyderabad
Recruiter Name: Sunny Dogra
The Opportunity:
Fraud Operations team is an integral part of CCS Operations. The Fraud Operations team deals with Fraud Prevention and Detection processes and constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk. The team comprises several global processes which support the global businesses across all regions of the group.
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Accelerate the delivery of Global projects, in driving cost efficiency. Support all migrations to GR sites as the Project Lead, helping to work through roadblocks and address show-stoppers.
Continuous improvement in OOE and performance against Global Operating Metrics.
Assess and identify potential to drive process improvement, rationalisation and consolidation of work from different regions, implement solutions to enhance contribution by Operations
Report on relative contribution of GSCs, make recommendations to enhance performance and reduce variances
Coordinate execution of initiatives across GR Fraud Operations by supporting the Head of Ops Support, measuring results and reporting progress to all stakeholders.
Support the Head of Ops Support to develop tactical plans to meet cost saves & financial targets for the year. Lead Headcount management & AOP governance for all Fraud Ops sites
Typical Targets and Measures
25%
Customers / Stakeholders
Deliver outstanding customer service to all stakeholders. Liaise and work with both Regional and GSC Ops and Fraud Risk colleagues to ensure the best possible experience and outcomes for customers and Function.
Adapt and share best practices/ success stories from Fraud Operations standpoint across GSCs and Regions.
Coordinate activities with COO team and Global Service Leads for Fraud Ops.
Demonstrate the ability to organize and prioritize activities to ensure the role develops momentum through a series of quick wins
Typical Targets and Measures
25%
Leadership & Teamwork
Work as part of an integrated GR Fraud Operations Team
Proactively support Fraud Ops teams through direct and indirect actions beyond any suggested, or prescribed, activities particular to this role
Be a positive and visible role model, acting as an ambassador for GR Fraud Ops
Display courageous integrity in all dealings
Typical Targets and Measures
25%
Operational Effectiveness & Control
To continually reassess the operational risks associated with and inherent in the business, taking account of changing economic or market conditions, global standards, legal and regulatory requirements, operating procedures and practices, and the impact of new technology
In conjunction with BRCM & Compliance, implement the Group Compliance Policy. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
Will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Manage RCAs and HELIOS, working closely with the Fraud Ops CCO Support structure
Maintain HSBC Internal Control standards, including the timely implementation of internal & external audit points together with any issues raised by external regulators
Typical Targets and Measures
25%
Management of Risk (Operational Risk / FIM requirements)
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Observation of Internal Controls
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
Department. The term compliance embraces all relevant laws, rules and codes with which the business has to
Open positions: 1
Role Title: MANAGER - OPS SUPPORT GSC's
Global Career Band: 6
Location : Hyderabad
Recruiter Name: Sunny Dogra
The Opportunity:
Fraud Operations team is an integral part of CCS Operations. The Fraud Operations team deals with Fraud Prevention and Detection processes and constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk. The team comprises several global processes which support the global businesses across all regions of the group.
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Accelerate the delivery of Global projects, in driving cost efficiency. Support all migrations to GR sites as the Project Lead, helping to work through roadblocks and address show-stoppers.
Continuous improvement in OOE and performance against Global Operating Metrics.
Assess and identify potential to drive process improvement, rationalisation and consolidation of work from different regions, implement solutions to enhance contribution by Operations
Report on relative contribution of GSCs, make recommendations to enhance performance and reduce variances
Coordinate execution of initiatives across GR Fraud Operations by supporting the Head of Ops Support, measuring results and reporting progress to all stakeholders.
Support the Head of Ops Support to develop tactical plans to meet cost saves & financial targets for the year. Lead Headcount management & AOP governance for all Fraud Ops sites
Typical Targets and Measures
25%
Customers / Stakeholders
Deliver outstanding customer service to all stakeholders. Liaise and work with both Regional and GSC Ops and Fraud Risk colleagues to ensure the best possible experience and outcomes for customers and Function.
Adapt and share best practices/ success stories from Fraud Operations standpoint across GSCs and Regions.
Coordinate activities with COO team and Global Service Leads for Fraud Ops.
Demonstrate the ability to organize and prioritize activities to ensure the role develops momentum through a series of quick wins
Typical Targets and Measures
25%
Leadership & Teamwork
Work as part of an integrated GR Fraud Operations Team
Proactively support Fraud Ops teams through direct and indirect actions beyond any suggested, or prescribed, activities particular to this role
Be a positive and visible role model, acting as an ambassador for GR Fraud Ops
Display courageous integrity in all dealings
Typical Targets and Measures
25%
Operational Effectiveness & Control
To continually reassess the operational risks associated with and inherent in the business, taking account of changing economic or market conditions, global standards, legal and regulatory requirements, operating procedures and practices, and the impact of new technology
In conjunction with BRCM & Compliance, implement the Group Compliance Policy. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
Will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Manage RCAs and HELIOS, working closely with the Fraud Ops CCO Support structure
Maintain HSBC Internal Control standards, including the timely implementation of internal & external audit points together with any issues raised by external regulators
Typical Targets and Measures
25%
Management of Risk (Operational Risk / FIM requirements)
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Observation of Internal Controls
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
Department. The term compliance embraces all relevant laws, rules and codes with which the business has to
💡 Quick Summary
Seeking a career-building opportunity? The MANAGER | OPS SUPPORT GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
