Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Ops Support.
In this role, you will:
Accelerate the delivery of Global projects, in driving cost efficiency. Support all migrations to GR sites as the Project Lead, helping to work through roadblocks and address show-stoppers.
Continuous improvement in OOE and performance against Global Operating Metrics.
Deliver outstanding customer service to all stakeholders. Liaise and work with both Regional and GSC Ops and Fraud Risk colleagues to ensure the best possible experience and outcomes for customers and Function.
Work as part of an integrated GR Fraud Operations Team
To continually reassess the operational risks associated with and inherent in the business, taking account of changing economic or market conditions, global standards, legal and regulatory requirements, operating procedures and practices, and the impact of new technology
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
Requirements
To be successful in this role, you should meet the following requirements:
Diploma or degree in any discipline or relevant work experience commencement with the position
Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever changing Risk environment
Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment
Strong communication, presentation and influencing skills – both verbal and written
Attention to detail and ability to ensure that information is captured in a timely manner
Excellent reporting, tracking skills and MS Office skills
Proven ability to prioritise workload effectively in line with business priorities.
Operates effectively across cultures and in multi-cultural diverse work environments
Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and actions required
Resourceful - ability to leverage resources available to achieve goal.
Strong Project Management skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Ops Support.
In this role, you will:
Accelerate the delivery of Global projects, in driving cost efficiency. Support all migrations to GR sites as the Project Lead, helping to work through roadblocks and address show-stoppers.
Continuous improvement in OOE and performance against Global Operating Metrics.
Deliver outstanding customer service to all stakeholders. Liaise and work with both Regional and GSC Ops and Fraud Risk colleagues to ensure the best possible experience and outcomes for customers and Function.
Work as part of an integrated GR Fraud Operations Team
To continually reassess the operational risks associated with and inherent in the business, taking account of changing economic or market conditions, global standards, legal and regulatory requirements, operating procedures and practices, and the impact of new technology
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
Requirements
To be successful in this role, you should meet the following requirements:
Diploma or degree in any discipline or relevant work experience commencement with the position
Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever changing Risk environment
Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment
Strong communication, presentation and influencing skills – both verbal and written
Attention to detail and ability to ensure that information is captured in a timely manner
Excellent reporting, tracking skills and MS Office skills
Proven ability to prioritise workload effectively in line with business priorities.
Operates effectively across cultures and in multi-cultural diverse work environments
Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and actions required
Resourceful - ability to leverage resources available to achieve goal.
Strong Project Management skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
💡 Quick Summary
Seeking a career-building opportunity? The MANAGER | OPS SUPPORT GSC|S position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
