Job Description
Full job description
Purpose;
The Manager, People Performance responsible and accountable for the people performance aspect of the operational staff in the Credit Operations team. The role is responsible for designing, implementing and managing programs that enhance employee performance, engagement and development across the organisation.
You will have the opportunity to partnership with the Executive Manager, Credit Operations and Credit Specialists to build and execute on strategies that will focus on service excellence, performance and staff development while being pivotal in developing and shaping the culture of the team.
Key Deliverables;
Performance management and operational leadership focused on staff motivation, coaching, workflow, and service quality.
Leads end-to-end performance management cycle, manages workflow, absenteeism, team schedules, and staff engagement. Owns operational and budgetary responsibilities.
Drives engagement, motivation, communication, and service excellence; manages complaints related to staff conduct.
Designs and implements training programs to enhance performance and service excellence; coaches to improve credit skills and performance.
Conducts quality checks (e.g., phone calls), supports service level improvements, and manages complaint/dispute resolution related to conduct and service.
Supports maintenance of DA register with Technical Experts but primary focus on performance and operational management.
Works with data teams to develop reports and analytics on team and individual performance, productivity, and KPIs.
Collaborates with Executive Manager, Credit Operations, Technical Specialists and Head of to align individual goals with strategy; promotes change management and team engagement.
Leads change management initiatives; supports strategic planning and operational efficiency.
Manages day-to-day workflow, staff schedules, absenteeism, meetings, operational reporting, and budgetary activities.
Qualifications;
Bachelor’s degree in finance, accounting, economics, or related field, preferred but not essential.
Experiences;
Demonstrated ability in people management, performance coaching and developing & leading teams
Strong knowledge of change management and ability to positively lead and execute change activity
Understanding and/or experience in Credit and Lending processes
General knowledge of various employment laws and practices of employee relations
Strong proven analytical abilities and problem-solving skills
Excellent skills in MS Office Suite (Excel, Word, PowerPoint)
Employee Benefits
We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.
B irthday leave: Enjoy a day off on your birthday, because you deserve it.
Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.
Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.
Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.
Paid parental leave: Be there for life’s most important moments with time to support your growing family.
SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.
Purchased annual leave: Gain extra flexibility by purchasing additional leave.
Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.
We'd love to hear from you
Select the 'Apply' button to send your resume through to the Talent Acquisition team.
Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, ****** orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.
Return
Purpose;
The Manager, People Performance responsible and accountable for the people performance aspect of the operational staff in the Credit Operations team. The role is responsible for designing, implementing and managing programs that enhance employee performance, engagement and development across the organisation.
You will have the opportunity to partnership with the Executive Manager, Credit Operations and Credit Specialists to build and execute on strategies that will focus on service excellence, performance and staff development while being pivotal in developing and shaping the culture of the team.
Key Deliverables;
Performance management and operational leadership focused on staff motivation, coaching, workflow, and service quality.
Leads end-to-end performance management cycle, manages workflow, absenteeism, team schedules, and staff engagement. Owns operational and budgetary responsibilities.
Drives engagement, motivation, communication, and service excellence; manages complaints related to staff conduct.
Designs and implements training programs to enhance performance and service excellence; coaches to improve credit skills and performance.
Conducts quality checks (e.g., phone calls), supports service level improvements, and manages complaint/dispute resolution related to conduct and service.
Supports maintenance of DA register with Technical Experts but primary focus on performance and operational management.
Works with data teams to develop reports and analytics on team and individual performance, productivity, and KPIs.
Collaborates with Executive Manager, Credit Operations, Technical Specialists and Head of to align individual goals with strategy; promotes change management and team engagement.
Leads change management initiatives; supports strategic planning and operational efficiency.
Manages day-to-day workflow, staff schedules, absenteeism, meetings, operational reporting, and budgetary activities.
Qualifications;
Bachelor’s degree in finance, accounting, economics, or related field, preferred but not essential.
Experiences;
Demonstrated ability in people management, performance coaching and developing & leading teams
Strong knowledge of change management and ability to positively lead and execute change activity
Understanding and/or experience in Credit and Lending processes
General knowledge of various employment laws and practices of employee relations
Strong proven analytical abilities and problem-solving skills
Excellent skills in MS Office Suite (Excel, Word, PowerPoint)
Employee Benefits
We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.
B irthday leave: Enjoy a day off on your birthday, because you deserve it.
Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.
Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.
Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.
Paid parental leave: Be there for life’s most important moments with time to support your growing family.
SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.
Purchased annual leave: Gain extra flexibility by purchasing additional leave.
Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.
We'd love to hear from you
Select the 'Apply' button to send your resume through to the Talent Acquisition team.
Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, ****** orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.
Return
💡 Quick Summary
Seeking a career-building opportunity? The Manager, People Performance position is now open for candidates interested in the Back Office Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
