At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

This role to support the transition program & capacity planning in Bangalore service centre. The role covers Transition Delivery, Capacity/Resource Planning and Optimisation.

The role is expected to deliver key transition projects to support new processes coming into the various business within Bengaluru Service Centre. The role is also expected to manage capacity and resource that would result in optimal utilisation of resources and effective management of overhead. In addition, the role will also provide oversight to ensure compliance of all Bengaluru Service Centre transitions to the ANZ Transition Governance Framework. With governance and providing oversight on infrastructure-related processes to align with cost regulatory, the focus on the future of work, this role is expected to define & implement compliance, risk and other parameters given the new/future work set-up.

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.
But back to some of the skills –
• Customer coaching mindset
• Leadership experience
• Role models a strong customer focus, preferably with retail experience
• Enjoys working in a collaborative team environment
• Ability to multi-task, highly adaptable to change and ambiguity
• Proactive, shows initiative and keen to try new things new technologies

As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you, but ANZ is committed to helping you do this by providing you with the support, tools and resources you need.
• Five Pillars of Career Success
• Manage your Career
• Steps to Career Success

Optional: As recruitment continues in the current environment, it is important that we do not risk the delivery of the critical operations. To support this, the impact of internal movements must be carefully considered. Should you wish to apply for this role, please ensure you have discussed this with your current People Leader.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

10/05/2024, (Melbourne Australia