Manager process excellence | Back office

Roles and Responsibility - . Drive Process excellence through designing/re-designing blueprints for internal processes and ensuring SOP adherence, Cross Functional SLAs, and zero operational risks in the BO processes . Automate the processes with focus on accuracy, efficiency, & scalability . Business process re-engineering - Radical redesign of Lending Ops (BO) processes to achieve improvements in productivity, quality & cost. Rethink existing processes to deliver more value & reduce cost. . Proactively analyze and dive deep areas impacting processes and key metrics . Develop programs, roadmaps and process improvements initiatives, Dash boards . Work closely with the delivery team & collaborate on Process improvements, Metrics & KPI's . Collaborate with multiple departments including Operations, Customer Experience, Product to understand and quantify the impacts on the processes of key business decision and tradeoffs . Ability to pull data and to perform ad hoc reporting and analysis as needed . Develop and deliver content for cross functional operational reviews with internal leadership . Develop performance metrics to assist with driving business results . Lead initiatives to identify and eliminate root causes of defects and opportunities to improve or simplify SOPs in order to drive efficiency . Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered . Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met Skill: . Team / Stakeholder management . Exceptional Analytical skills . Problem-solving skills