Manager-Products&Services (Occupational Health)
Full job description
Location: Toronto, ON, CA Calgary, AB, CA Vancouver, BC, CA Montréal, QC, CA
Req ID: 47707
Jobs by Category: Health
Job Function: Health Solutions
Status: Full Time
Schedule: Regular
Be a part of a transformational journey with innovative talent and leading edge technologies.
Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:
Highly personalized care
Enhanced patient experiences
Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health
Our team and what we’ll accomplish together
As the Manager, Occupational Health Products and Services, you will be responsible for shaping and leading our national occupational health service line. Your role will involve designing and enhancing occupational health programs, developing competitive pricing strategies, and ensuring our protocols and service offerings are aligned with industry standards and client needs. You will collaborate with cross-functional teams, drive innovation, and support the expansion of our occupational health services to establish TELUS Health as the market leader.
This team has an exciting opportunity to venture into uncharted territory, and your leadership will support rapid growth and scale of our business. You will be one of our chief problem solvers, generating breakthrough insights and creating powerful action plans. Our performance with service launches relies on our tenacity, our innovation, and our flawless execution. We are looking for well-rounded individuals who like to wear multiple hats, think big, but are equally happy to roll up their sleeves to get the job done.
What you'll do
Service Design & Development
Lead the development and enhancement of TELUS Health’s occupational health services, ensuring they meet the evolving needs of clients and regulatory requirements
Define and implement best-in-class occupational health protocols, integrating evidence-based practices and emerging industry trends
Oversee the creation of standardized and scalable service delivery models to support growth and operational excellence
Seek out opportunities to leverage AI, machine learning, and other digital tools to drive efficiencies and achieve innovation
Strategy & Leadership
Develop a national strategy to strengthen TELUS Health’s market position in occupational health services
Identify opportunities for innovation and differentiation in service offerings to drive business growth
Provide leadership direction, coaching, and mentorship to your team, ensuring alignment with corporate objectives and service excellence
Inspire and motivate team members to drive high performance by providing clear vision and objectives, strong performance management, and timely recognition
Pricing & Financial Strategy
Develop and implement pricing models that reflect market trends, client needs, and financial sustainability
Conduct financial analysis to assess profitability, optimize pricing structures, and support decision-making
Ensure compliance with healthcare regulations, pricing transparency laws, and reimbursement policies
Plan, develop business cases, and manage the overall budget, scorecard, and metrics for your area of responsibility
Market Insights & Client Engagement
Conduct comprehensive market research to assess industry trends, competitive landscape, and client demand
Collaborate with sales and marketing teams to develop go-to-market strategies and client engagement initiatives
Build strong relationships with key stakeholders, including corporate clients, healthcare professionals, and industry partners
Operational Excellence & Continuous Improvement
Work closely with clinical and operations teams to ensure service delivery excellence and adherence to high-quality standards
Establish and track key performance indicators (KPIs) to measure success and identify areas for continuous improvement
Stay informed of industry best practices and emerging trends to ensure TELUS Health remains at the forefront of occupational health services
Apply structured problem-solving, leveraging a data-driven approach and assessing all cross-functional impacts to execution
Utilize effective project and change management to deliver on program objectives and ensure benefits are realized
Communication & Presentation
Develop and deliver presentations for audiences at various levels of the organization
Create clear and concise communications using Microsoft PowerPoint, Word, G-Suite Tools, or other relevant platforms
What you bring
Experience: Minimum of 10+ years of management experience in product design and leading high performing teams
Analytical Expertise: Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies
Leadership & Collaboration: Proven ability to lead cross-functional teams and drive change in a dynamic environment
Financial Acumen: Deep understanding of financial principles, including experience managing P&Ls and pricing models
Project Management: Strong organizational skills with the ability to manage multiple initiatives simultaneously
Problem-Solving Discipline: Ability to disaggregate complexity and ambiguity using hypothesis-driven and data-informed decision-making
Judgment & Adaptability: Courage to fail fast, learn from each iteration, and generate value from every learning loop
Cross-Functional Integration: Adept at collaborating with strategic stakeholders across TELUS Health business units to develop integrated strategies that drive growth and value
Communication Skills: Strong ability to develop and deliver presentations at all levels of the organization
Education: Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
#LI-Remote
Salary Range: $102,000-$152,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Please note that the compensation shown in the job posting may be subject to change in 2025.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-1+.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.