Program Delivery Manager

Qualification:
Science / Engineering graduate

Responsibility:

Account Operations:
• Review the operational parameters which impact the bottomline (eg pyramid size, utilization etc) for the Project to ensure margins are met.
• Raise invoices, as and when due.
• Submit monthly budget plans and seek approvals required in case of any deviations.
• Communicate and build awareness around MSA and contractual terms.

Opportunity Identification and Pursuit:
• Identify areas of valueadd in the current Project which can be taken up for account mining.
• Support opportunity pursuit when requested (eg differentiators, estimates, underlying risks, scope etc).
• Submit draft proposal for review to the Program Delivery Manager.

Contracting:
• Build an understanding of the MSA structure.
• Prepare or validate the SOW / work orders inclusive of scope and milestones, acceptance criteria for the Project.
• Negotiate on resources, time, scope, milestones within the scope of the Project.

Program Setup:
• 1 Project Planning: Create Project plan including aspects such as cost, schedule, scope, requirements, risk, quality, communication & stakeholder management, effort estimation, resource planning.
• Seek review comments from Program / Engagement Manager and customer (as required).

2 Risk Management and Dependency Management:
Identify and manage Risk during Project onset and during the course of the Project
• 3 Establish Project review and communication governance.
• 4 Estimation and Resource Planning: Leverage scientific models to arrive at effort estimation and subsequently resource loading and scheduling.
• Work with support teams eg Admin, HR to ensure resources are available.
• Understand Project boundaries against SOW (scope of work, out of scope and assumptions).
• Accountable for internal and customer Project environment including knowledge repository, C20, Project administration tools/applications, helpdesk/ticketing system, customer network connectivity, etc.
• Setup team work environment wrt desktops/software/workspace.
• 5 Requirements Gathering: Coordinate/ work on requirements gathering and execution process.
• Identify key acceptance criteria items, key dependencies and complexity to be managed.

Program Delivery:
• 1 Requirements Understanding: Understand high level requirements.
• Plan and track work packages under purview.
• Understand and manage intercomponent dependencies within a work package and interwork package dependencies.
• Validate that the requirements given are ready and full to be taken up by the Technical Lead and the team.
• Identify gaps in requirements vs the envisaged high level scope and milestone (including NFRs, usability, user adoption and other implicit requirements).

2 Status Reporting:
Prepare status reports and conduct management reviews with applicable stakeholders
• 3 Signoff: Review design and architecture artifacts through the design, development and implementation phases as applicable.
• Oversee timely reviews and sign off by the customer.

4 Re-planning:
Undertake continuous re-planning and reprioritization as required to complete the Project on time
• 5 Scope Management: Conduct an impact analysis on the cost and other organizational parameters and report to the customer of any changes in the Project.
• Perform Project estimation reviews and get approval from customer.

6 Escalation Management:
Inform the relevant client stakeholders in a timely manner, in case of exceptions
• 7 Metrics Management: Generate and review Project metrics and identify deviations.
• Identify and drive corrective actions.
• Resolve any escalated issues and escalate further, as required.

Change Management:
• Set up the Change Control procedures which include a Change Register, Change Impact Analysis and a Change Approval Process for the Project.
• Making relevant changes to the SoW to reflect the same.

Relationship Management:
• Act as the point of contact on the Project delivery, for Project related updates with the client and for regular communication of Project updates.
• Understand issues from the client perspective and provide appropriate solutions.
• Liaise with relevant stakeholders (onsite Project team, horizontal teams, client team, Delivery Manager, Program Manager, etc) as required.

People Management:
• Allocate work among team members.
• Resolve team conflict & support team building activities.
• Provide administrative support as and when required.
• Provide inputs on goal setting and performance appraisals of team.
• Identify skill gaps and training needs of team members and provide necessary support to address the same.
• Provide inputs into the learning and career plans for team members.
• Nominate team for awards.
• Conduct training through academy and induction of new team members.
• Establish backup plan for critical roles (for contingency).