Skill and Experience Required
• 6-8 years’ experience in IT /Software sector with minimum 3-5 years in quality assurance’s.
• Post-Graduation / Graduation
• Must have handled Internal and external Quality Management Certification or customer audits
• Certification ITILv4, ISO 20000-1, SAFe, Agile, PMP/Prince2
• Candidate should be well versed in conducting audits and SQA reviews for delivery processes.

Essential
• Agile and waterfall – methodologies
• DevOps knowledge
• Project Management
• Implementation experience of CMMI SVC
• Optional Six Sigma Yellow/Green Belt
• Candidate should be well versed Software Engineering process. (SDLC)
• Practices and should have know how of Ticketing tools Like Remedy Service Now etc

Roles and Responsibilities

Roles and Responsibilities

QA Audits & Trainings
• Conduct quality audits to ensure adherence and compliance to defined and applicable IQMS & Business processes.

(CMMi, TMMI, Agile, DevOps, CI-CT-CD pipelines)
• Review service specific process tailoring requirements (identified by Service Delivery teams for their business context) (Handing exception trackers, kind of deviation)
• Conduct process Trainings for Delivery Teams

(Conduct trainings on Methodologies, Agile, DevOps, etc)

Project Management

QA Reviews
• Ability to review delivery processes from performance perspective and identify Risks , Gaps and improvement opportunities (Project Risk Management)
• Ability to analyze data of services (Incident/ Service request etc.) and determine trends. (Incident management, Tickets, SR, etc, as per SOPs, ITIL, ITSM, etc
• Process flow analysis to identify value added and non-value added activities and suggest improvements
• Work as partners with Delivery team and help them achieve Quality objectives