Manager Quality |BPO|

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

• Should have 8 Years plus experience in Quality Domain

• BPO Experience is mandate

• Aware about creating quality Audit plan

• Knowledge of 7 qc tools

• Meeting the Benchmark Quality SLA for the programme.

• Meeting key client metrics on Upsell/C SAT.

• Implement Quality Improvement Projects. Constant process improvisation methods implemented.

• Team Leading Role

Qualifications

• Bachelor's degree or equivalent experience.

• 7+ years' relevant work experience

• Highly organized with excellent attention to detail