Manager | Quality Control | Bank

Setting up a framework for risk and controls by evaluating and reviewing processes in Persistency function, to achieve objective of exemplary audits and zero complaints. Identifying areas of audit, conduct audit and recommend corrective and preventive measures. To groom, develop and manage a high quality team to meet the said objective. Design and establish quality framework In alignment with the department quality goals. To scan regulations and regulatory requirements to as to put controls. Responsible for validating e score points. To ensure CAPA is reviewed and closed with effective controls which ensures mitigation of future risks thereby delivering solution to errors through in- depth data analysisCreate a compendium of risks and potential risk exposures. Make recommendations for improvement in terms of process, performance and work output. Ensure significant controls on observations arising out of RCSA / Concurrent/ SDA and internal audit are tracked and closed as per agreed timelines. Ensure picking up quality improvement projects and external award opportunities for department. To ensure BPM is updated with existing processes and the due processes are completed within defined timeframe. To ensure BCP is in place for all the call centers and existing processes. Share observations, emerging insights and develop a dashboard calendar and presenting the same to leadership. Audit of monthly bills received from vendors to ensure that bills are being process are per agreed SLA's. Work around automation of manual processes undertaken in department. Governance mechanism with internal team and HOD to complete identified controls within timelines To conduct quality assessment of call centers and improve through initiatives.
Candidate Requirement
Graduate / Post Graduate with minimum 4 years of experience in transactional handling processes. Knowledge of life insurance domain w.r.t principles, market practices, understanding of the Insurance industry and Regulatory implications Strong analytical and problem-solving skills Proficient in MS-Excel, PPT, data management Ability to see through processes/gaps and identify key solutions for process design/re-engineering Proven ability to analyse and prepare detailed reports on quality aspects for the floor, leadership, management, board, regulator and various councils Efficient in written and spoken english
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India
Maharashtra
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