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Manager, Reconciliation

Standard Chartered Bank Ltd
Mumbai, Maharashtra
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8 hours agoFull–time
*
Role Responsibilities

Strategy
• Work in line with Group Strategy.

Business
• Support the unit in achieving the common goal.

Processes
• Learn and manage the process with nil error.

Risk Management
• Ensure strict adherence to various RISK policies and control around the process.

Governance As applicable

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the GRU team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• All stakeholders in country and operations related to reconciliation, Network Management andTechnology Support.

Other Responsibilities
• Manage account reconciliation activities covering.
• Nostro account reconciliations.
• Internal/ GL account (suspense and sundry) reconciliations.
• Trade/Stock and Position reconciliations.
• Credit Card, ATM, retail branch banking reconciliations.
• Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.
• Prior experience of working with TLM (Transaction Lifecycle Management) or any automated reconciliation platform preferred.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
• Actively look for opportunities to standardize processes / automate / eliminate nonvalue added activities and implement them for process improvements.
• Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy in to implement process