Manager| Retail Charging

Job highlights

Identified by Google from the original job post

Qualifications

You have 5+ years of experience in designing, launching, and monitoring new programs

You're data-driven, with strong analytics skills (Excel, Tableau, etc.)

You possess effective communication and presentation abilities

Responsibilities

As the Manager, Retail Charging, you'll be the driving force behind an exceptional customer experience for Walmart's growing electric vehicle (EV) charging network

You'll own the customer care process, analyze feedback, and establish continuous improvement loops to ensure a seamless and reliable charging experience

Coordinate across stakeholders to ensure seamless customer support for EV charging

Monitor and report on performance against key metrics, driving improvement

Evaluate and enhance customer support content, from app to training resources

Develop processes for timely and effective resolution of customer issues

Job description

Why Walmart?

At Walmart, we're on a mission to help people save money and live better. As a Walmart associate, you'll play a pivotal role in shaping the future of retail, tech, sustainability, and more - all while positively impacting millions of customers worldwide.