Job Req ID: 41193
Location: Coimbatore, IN
Function: Retail
About:
Role


FOFO Lead



Job Level/ Designation

M1



Function / Department


Retail

Location


Pondy



Job Purpose


Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Achievement of key targets (Revenue, RoI) for FOFO channel
Execution of all strategies and plans for the FOFO channel


Key Result Areas/Accountabilities


Ownership of revenue targets for FOFO channel
Accountability for overall FOFO channel profitability
Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
Monthly reviews and planning for FOFO with regular updates to the Retail Lead
Team conflict resolution
Coaching and training of franchisee owners/CREs
Regulatory compliance


Core Competencies, Knowledge, Experience


Good communication skills & Distribution/channel management skill

P&L management skills

Awareness on technology advancements & new digital product knowledge

Leadership & People management skills/conflict management

Understanding of store management and customer relationship management

Problem Solving

Must have technical / professional qualifications


Essential : Graduation – Regular/MBA
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience in the retail/ sales industry
Open to mobility
People management skills