Job Description
Role
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Amritsar
Job Purpose
Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
Achieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the store
RoI
Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Amritsar
Job Purpose
Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
Achieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the store
RoI
Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Retail Store Operations position is now open for candidates interested in the Bank Jobs sector. This role in Amritsar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.