Job Description
The Role Responsibilities
Strategy
• Implement the vision, strategy, direction from the RFI leadership.
• Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the team as necessary
Business
• Support relevant stakeholders to make decisions based on current policies, practices, and trends.
Processes
• Maintain and recommend (for approval by the relevant Committee), appropriate processes/DOIs to address process inefficiencies/ financial crime risks, aligning with relevant regulatory requirements
• Implement Group and FCC processes/DOIs.
• Manage exceptions and escalations
• Review and validate requests for client information (RFIs) received from the Transaction Monitoring / Screening Functions in order to process Risk Events
• Liaise with Relationship Managers, FCC Teams and other internal teams (CDD, etc.) in order to obtain client information
• Review and adhere to the follow up protocol to ensure timely responses are obtained
• Review and validate responses received to determine ability to process the Risk Events
• Liaise with the Functions within the FCSU to identify inherent risks and inefficiencies and work with relevant stakeholders in order to mitigate the same
People and Talent
• Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Collaborate with training teams to input to training curriculum to support closing of capability gaps.
• Ensure the team is adequately resourced and staffed by an appropriate number of competent staffs sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
• Ensure staff have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions
Risk Management
• Identify concerns pertaining to quality of RFIs based on case reviews and feedback obtained from the Business / FCC and liaise with the Team Manager and other members of the Team to resolve such concerns through best practice sharing, fail reviews, etc.
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations/ reviews.
• Inform Head, RFI Desk of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
• Analyse significant financial crime risk events to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions
• Apply Group and FCC policies and processes to manage risks
Governance
• Proactively escalate potential risks to the Head, RFI Desk
• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Track significant issues arising from metrics, assurance activities, reviews and regulatory inspections, providing validation of issue closure where necessary.
• Propose control improvements, enhancements and simplifications where appropriate.
• Attend FOCUS meetings and ensure effective collaboration with stakeholders.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased
• Ensure proactive escalation of potential risks to the management team
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Support relevant stakeholders to respond to regulatory questions
Project/Change Management
• Measure outcomes on Change initiatives/ program post-implementation to evaluate benefits realization.
• Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
• Provide subject matter expert advice, guidance and support to the project managers on managing change.
• Lead or influence significant programmes of work in support of the financial crime compliance objectives.
• Review new business requirements and provide solutions where required.
• Provide skilled resources to support project/program delivery.
Key Stakeholders
• Relationship Managers (Business)
• FCC Controls representatives in group and country
• Internal Client Due Diligence Teams (CDD)
• FCSO Functions
Other Responsibilities
• Embed "Here For Good" and Group's brand and values in FCSU
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
• 8-10 years of relevant work experience in the following areas
• Pragmatic, detail-oriented
• Excellent written and verbal communication skills with the ability to articulate effectively
• Banking operations experience (Client Due Diligence, payments, trade, markets or other) and client interaction experience
• AML and terrorist financing surveillance skills
• Strong understanding of FCC, surveillance process and systems
• Good analytical and investigational skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to analyze data trends and irregular transactions, independently assimilate, analyse and evaluate information from various data sources to determine a course of action (e.g. case closure or RFI), and record and communicate this decision clearly and concisely to Monitoring team and RM's respectively, working knowledge of Internet and MS Office
• Banking knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking)
• Good project management skills and the ability to bring the abstract into focus.
• Adept at queries, report writing and presenting findings.
• Data-oriented personality, great communication skills, and an eye for details
• Strong stakeholder management and interpersonal skills
Role Specific Competencies
• Compliance Policies and Standards
• Compliance Advisory
• Surveillance (including Screening and Monitoring)
• Investigations
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Strategy
• Implement the vision, strategy, direction from the RFI leadership.
• Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the team as necessary
Business
• Support relevant stakeholders to make decisions based on current policies, practices, and trends.
Processes
• Maintain and recommend (for approval by the relevant Committee), appropriate processes/DOIs to address process inefficiencies/ financial crime risks, aligning with relevant regulatory requirements
• Implement Group and FCC processes/DOIs.
• Manage exceptions and escalations
• Review and validate requests for client information (RFIs) received from the Transaction Monitoring / Screening Functions in order to process Risk Events
• Liaise with Relationship Managers, FCC Teams and other internal teams (CDD, etc.) in order to obtain client information
• Review and adhere to the follow up protocol to ensure timely responses are obtained
• Review and validate responses received to determine ability to process the Risk Events
• Liaise with the Functions within the FCSU to identify inherent risks and inefficiencies and work with relevant stakeholders in order to mitigate the same
People and Talent
• Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Collaborate with training teams to input to training curriculum to support closing of capability gaps.
• Ensure the team is adequately resourced and staffed by an appropriate number of competent staffs sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
• Ensure staff have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions
Risk Management
• Identify concerns pertaining to quality of RFIs based on case reviews and feedback obtained from the Business / FCC and liaise with the Team Manager and other members of the Team to resolve such concerns through best practice sharing, fail reviews, etc.
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations/ reviews.
• Inform Head, RFI Desk of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
• Analyse significant financial crime risk events to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions
• Apply Group and FCC policies and processes to manage risks
Governance
• Proactively escalate potential risks to the Head, RFI Desk
• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Track significant issues arising from metrics, assurance activities, reviews and regulatory inspections, providing validation of issue closure where necessary.
• Propose control improvements, enhancements and simplifications where appropriate.
• Attend FOCUS meetings and ensure effective collaboration with stakeholders.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased
• Ensure proactive escalation of potential risks to the management team
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Support relevant stakeholders to respond to regulatory questions
Project/Change Management
• Measure outcomes on Change initiatives/ program post-implementation to evaluate benefits realization.
• Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
• Provide subject matter expert advice, guidance and support to the project managers on managing change.
• Lead or influence significant programmes of work in support of the financial crime compliance objectives.
• Review new business requirements and provide solutions where required.
• Provide skilled resources to support project/program delivery.
Key Stakeholders
• Relationship Managers (Business)
• FCC Controls representatives in group and country
• Internal Client Due Diligence Teams (CDD)
• FCSO Functions
Other Responsibilities
• Embed "Here For Good" and Group's brand and values in FCSU
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
• 8-10 years of relevant work experience in the following areas
• Pragmatic, detail-oriented
• Excellent written and verbal communication skills with the ability to articulate effectively
• Banking operations experience (Client Due Diligence, payments, trade, markets or other) and client interaction experience
• AML and terrorist financing surveillance skills
• Strong understanding of FCC, surveillance process and systems
• Good analytical and investigational skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to analyze data trends and irregular transactions, independently assimilate, analyse and evaluate information from various data sources to determine a course of action (e.g. case closure or RFI), and record and communicate this decision clearly and concisely to Monitoring team and RM's respectively, working knowledge of Internet and MS Office
• Banking knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking)
• Good project management skills and the ability to bring the abstract into focus.
• Adept at queries, report writing and presenting findings.
• Data-oriented personality, great communication skills, and an eye for details
• Strong stakeholder management and interpersonal skills
Role Specific Competencies
• Compliance Policies and Standards
• Compliance Advisory
• Surveillance (including Screening and Monitoring)
• Investigations
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Manager| RFI position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
