Manager | Sales | BPO |5|10 yrs

💰 ₹21,600 - ₹34,560 (Est.) 📍 Mumbai 🕐 5 days ago

Job Description

Main duties are as follows :

1. Liaison with the call center teams and drive the daily & weekly Lead & Revenue targets

2. Liaison with the Field teams, share and drive revenue targets

3. Conduct weekly & monthly reviews with the call centers

4. Ensure data adequacy & optimum utilization of data

5. Ensure all campaigns perform to optimum level

6. Ensure revenue is generated by Field Teams on the Leads generated by the Call Center

7. Identify gaps in processes and take necessary actions

8. Ensure creation of dashboards and sharing the same with the internal and external teams

+. Improve Agent Productivity

10. Ensure timely Certification, OJT & Training of Agents in all centers through T&Q Team

11. Ensure proper Training module / script creation, revision and adherence as per process requirement with the help of T&Q

12. Calibrate/ Brage calls for all centers along with T&Q

13. Manage customer / channel escalations

14. Business planning of the...

💡 Quick Summary

Seeking a career-building opportunity? The Manager | Sales | BPO |5|10 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.

Sponsored

Job Details

Company Name: XL Recruiters

Frequently Asked Questions

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The expected salary for Manager | Sales | BPO |5|10 yrs in Mumbai is ₹21,600 - ₹34,560 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Manager | Sales | BPO |5|10 yrs is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Manager | Sales | BPO |5|10 yrs. Previous experience in BPO Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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