Job Description
The Role Responsibilities
Business
Process and Governance team involves consolidating process management within standards, rules, frameworks, and guidelines. Governance involves controlling and reviewing activities in the organisation. Sales - Governance is a part of Process and Governance in which certain activities related to sales are independently managed and reviewed.
Processes
• Manage all activities related to Referral calculation, MIS, correspondence and complaint resolution.
• Review and develop MIS, systems and processes for streamlining referrer process.
• Assist in ERC and ExCo pack preparation.
• Track ERC, ExCo and audit actionable for completion.
• Support call back post disbursement.
• Coordination with various internal and external holders for governance related activities.
• Track, coordinate, analyse, collate data for Sales Incentive plan and check if it is within the governance framework.
• Work towards automation of referral payout process.
Processes Involved
• Contribute to Referral Management process
• Any Other applicable processes and procedures
People and Talent
• To be the source of reference within the business for referrer related activities.
Risk Management
• Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating financial crime risk and reputational risks arising on account of referrers.
Governance
• Understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CEO / CFO / Head P&G / Business Heads
• Retail Compliance / FCC Teams in country
• Operations Team
Other Responsibilities
• Exemplify ‘Here for good’ within the team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
• Experience in banking industry with Referral Management / support to business.
• Relevant business / function experience within Governance, Operations, business analysis or project management.
• Understanding of the bank’s Operational Risk Framework or equivalent experience gained in other organizations.
• Excellent organisational and planning skills with a disciplined attention for details.
• A highly motivated self-starter with a hands-on, delivery focused approach.
• Ability to multitask and review data as well as perform deep dive analysis where required.
• Strong accountability for deliverables.
Role Specific Technical Competencies
• Business understanding
• Data Gathering and Reporting
• Problem Solving
• Internal Controls
• MS Office
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job: Corporate & Commercial Banking
Primary Location: Asia-India-Mumbai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 08/Sep/2026, 11:18:2+ AM
Unposting Date: Ongoing
Business
Process and Governance team involves consolidating process management within standards, rules, frameworks, and guidelines. Governance involves controlling and reviewing activities in the organisation. Sales - Governance is a part of Process and Governance in which certain activities related to sales are independently managed and reviewed.
Processes
• Manage all activities related to Referral calculation, MIS, correspondence and complaint resolution.
• Review and develop MIS, systems and processes for streamlining referrer process.
• Assist in ERC and ExCo pack preparation.
• Track ERC, ExCo and audit actionable for completion.
• Support call back post disbursement.
• Coordination with various internal and external holders for governance related activities.
• Track, coordinate, analyse, collate data for Sales Incentive plan and check if it is within the governance framework.
• Work towards automation of referral payout process.
Processes Involved
• Contribute to Referral Management process
• Any Other applicable processes and procedures
People and Talent
• To be the source of reference within the business for referrer related activities.
Risk Management
• Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating financial crime risk and reputational risks arising on account of referrers.
Governance
• Understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CEO / CFO / Head P&G / Business Heads
• Retail Compliance / FCC Teams in country
• Operations Team
Other Responsibilities
• Exemplify ‘Here for good’ within the team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
• Experience in banking industry with Referral Management / support to business.
• Relevant business / function experience within Governance, Operations, business analysis or project management.
• Understanding of the bank’s Operational Risk Framework or equivalent experience gained in other organizations.
• Excellent organisational and planning skills with a disciplined attention for details.
• A highly motivated self-starter with a hands-on, delivery focused approach.
• Ability to multitask and review data as well as perform deep dive analysis where required.
• Strong accountability for deliverables.
Role Specific Technical Competencies
• Business understanding
• Data Gathering and Reporting
• Problem Solving
• Internal Controls
• MS Office
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job: Corporate & Commercial Banking
Primary Location: Asia-India-Mumbai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 08/Sep/2026, 11:18:2+ AM
Unposting Date: Ongoing
💡 Quick Summary
Seeking a career-building opportunity? The Manager| Sales Governance position is now open for candidates interested in the Counter Sales Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
