Job Description
Job Family Descriptor
Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning
Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks
Manage and monitor planning delivery of orders in terms of configuration management
Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team
Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutionsnetwork improvement
Responsible for hardware planning environment provisioning documentation and application deployments for variety of applications and services
work with client internal stakeholders to provide integrated service delivery across multiple products to meet the client requirements Provide an expertise to internal teams andor external vendors and partners to deliver a complex solutions in a timely manner
Broad outline of the Role
Handle the allocation of orders among teams Provide guidelines for processing of orders Handle major escalations Conduct meetings with service assurance to discuss provisioning issues Participate in meetings with other cross functional teams including engineering product configuration teams field operations around new solutions and requirements Conduct weekly review meetings with back end teams Participate in all team meetings Provide inputs around automation opportunities May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Delivery Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures May Provide first level of supervisory management to a work team that includes professional roles May also supervise technical and administrative staff Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus Education BE MBA Diploma BE Equivalent Experience 4 8 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
NAC technologies - ForeScout / HP Aruba – Need deployment experience – (role focus).
Other knowledge/skills
Key Responsibilities
Experience in implementation and troubleshooting network and security tools.
NAC technologies - ForeScout / HP Aruba – Need deployment experience – (role focus).
Documentation, training & presentation skills.
NAC certification is an added advantage.
Strong understanding of networking protocols used in configuration of switches/routers/firewalls
Technical Competencies
Education : Any Bachelors degree.
Certification preferred : Microsoft, Proofpoint.
Knowledge / Skills
Communication Skills
Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning
Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks
Manage and monitor planning delivery of orders in terms of configuration management
Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team
Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutionsnetwork improvement
Responsible for hardware planning environment provisioning documentation and application deployments for variety of applications and services
work with client internal stakeholders to provide integrated service delivery across multiple products to meet the client requirements Provide an expertise to internal teams andor external vendors and partners to deliver a complex solutions in a timely manner
Broad outline of the Role
Handle the allocation of orders among teams Provide guidelines for processing of orders Handle major escalations Conduct meetings with service assurance to discuss provisioning issues Participate in meetings with other cross functional teams including engineering product configuration teams field operations around new solutions and requirements Conduct weekly review meetings with back end teams Participate in all team meetings Provide inputs around automation opportunities May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Delivery Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures May Provide first level of supervisory management to a work team that includes professional roles May also supervise technical and administrative staff Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus Education BE MBA Diploma BE Equivalent Experience 4 8 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
NAC technologies - ForeScout / HP Aruba – Need deployment experience – (role focus).
Other knowledge/skills
Key Responsibilities
Experience in implementation and troubleshooting network and security tools.
NAC technologies - ForeScout / HP Aruba – Need deployment experience – (role focus).
Documentation, training & presentation skills.
NAC certification is an added advantage.
Strong understanding of networking protocols used in configuration of switches/routers/firewalls
Technical Competencies
Education : Any Bachelors degree.
Certification preferred : Microsoft, Proofpoint.
Knowledge / Skills
Communication Skills
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Service Delivery Management position is now open for candidates interested in the Delivery Boy Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Delivery Boy Jobs is a plus.
