Job Description
Citi Service Centers (CSC) Pune is part of the global Citi network of 35 Citi Service Centers (CSCs). The network recommends Site Standards to be followed by each Site. The Site Standards are grouped under four pillars - Site Leadership, People Strategy, Communication and Risk & Controls. By leveraging the Site Standards that have been developed across Citi, a standard governance model is developed to ensure CSCs are efficiently run, have proper controls in place and provide an environment that attracts and develops talent, with opportunities for career growth for all our employees.
The incumbent will be responsible for driving and executing the CSC strategy, in particular in the areas of site governance, people & strategy, communication, culture and community investment.
The CSC Site Business Manager serves as the central point for ensuring consistent practices, resolving business stressors within the site, communicating within and outside of the site, and collecting, translating and sharing essential decision-making data for the business.
Active engagement of key CSC stakeholders and business/function decision makers, marketing the CSC's value proposition and partner with functions in the migration of activities into the CSC.
Key Responsibilities:
Site Governance Management:
• Member of the Site Leadership Team, driving the execution of communication & employee engagement strategy and tracking & reporting of activities and accomplishments
• Ensure documentation pertaining to the CSC is accurate and relevant to partners and stakeholders.
• Maintain Site Budgets for Employee engagement.
• Maintain Site calendar and activity tracker.
• Ensure the smooth operation of Business Office activities managing the CSC Site Business Office Communications Analyst
• Responsible for managing & owning the site standards for CSC Pune - in coordination with other workgroup owners & Site Operations team.
• Responsible for maintaining the advanced status for CSC Pune, in the CSC Site Standards annual evaluation.
Communications:
• Develop an effective Communications Strategy for both internal and external stakeholders. Maintain a comprehensive and regular cycle of communication at site level.
• Coordinate site visuals and site collateral materials including newsletters, posters and videos.
• Maintain Intranet sites and ensure they are relevant and up to date.
• Creative approach in writing speeches, blogs and other material for the Site Head
• Be the custodian of Citi's Global Communication and Brand standards across the CSC Pune
• Responsible for building the overall branding strategy for CSC Pune (both internal & external)
• improving the brand presence across multiple Social Media platforms for the CSC Pune - showcasing the multiple People & Technology initiatives underway in CSC Pune
People, Talent Management and Culture:
• Partner with CSC HR and the Site Leadership team on promoting various employee initiatives eg. review site VOE results create working committees to address people issues at the site Sponsors site diversity networks and VOE committees.
• Coordinate common, efficient and effective new employee onboarding and maintains a site-wide new hire training programs.
• Selects and champions site Social Responsibility initiatives. Tracks participation and publicize accomplishments.
• Leads focus on employment attrition efforts along with managers and HR.
• Coordinate Senior Management visits to the site ensuring accurate representation of the attributes of the CSC.
Community Investment Agenda (External Relationships and Brand Management):
• With the Site Head establish working relationships with local business associations, government agencies, colleges & universities.
• Partner closely in initiatives with recruitment/grad recruitment
• Oversee community engagement.
• Represent Citi at community events and at member business association meetings.
• Continually learn and assess global Citi messaging and programs and apply messaging to the site.
• Coordination of branding activities ensuring compliance with Citi's brand guidelines
CSC Network:
• Partner with CSC APAC Business Office Head in execution of Network strategic priorities
• Partner with local GPA team in highlighting significant CSC achievements.
Education, Training, and Experience:
• Bachelor's/ Master's Degree in English, Journalism, Communications or equivalent
• Overall 10+ years of experience in communications, public relations and project management
• Additional experience in writing/ editorial work and social responsibility space is highly desirable.
Knowledge/ Proficiency/ skills:
• Internal communications, event management, fundamentals of writing, creative application - composition, layout and copy for digital and non-digital communication, expert in PowerPoint presentations, basics of photography, internet/ intranet applications.
• Working experience of Adobe Illustrator & Photoshop will be an added advantage.
• Demonstrable experience of influencing and leading across a matrixed organization
• Ability to work independently and take personal initiative.
• Develops and maintains internal relationships.
• Develops relationships with key stakeholders to maintain awareness of organizational issues and priorities - Workgroup Leads, Business Unit Heads, Governance Team, Corporate Affairs/ Citizenship Team, etc.
• Solicits information from cross-functional resources (i.e., subject matter expert) to accomplish work.
• Presents deliverables to the appropriate stakeholders for review to assure quality and accuracy.
• Working with a multinational bank would be an added advantage.
-------------------------------------------------
Job Family Group: Project and Program Management
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Job Family:Program Management
------------------------------------------------------
Time Type:Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the '' poster. View the .
View the .
View the
The incumbent will be responsible for driving and executing the CSC strategy, in particular in the areas of site governance, people & strategy, communication, culture and community investment.
The CSC Site Business Manager serves as the central point for ensuring consistent practices, resolving business stressors within the site, communicating within and outside of the site, and collecting, translating and sharing essential decision-making data for the business.
Active engagement of key CSC stakeholders and business/function decision makers, marketing the CSC's value proposition and partner with functions in the migration of activities into the CSC.
Key Responsibilities:
Site Governance Management:
• Member of the Site Leadership Team, driving the execution of communication & employee engagement strategy and tracking & reporting of activities and accomplishments
• Ensure documentation pertaining to the CSC is accurate and relevant to partners and stakeholders.
• Maintain Site Budgets for Employee engagement.
• Maintain Site calendar and activity tracker.
• Ensure the smooth operation of Business Office activities managing the CSC Site Business Office Communications Analyst
• Responsible for managing & owning the site standards for CSC Pune - in coordination with other workgroup owners & Site Operations team.
• Responsible for maintaining the advanced status for CSC Pune, in the CSC Site Standards annual evaluation.
Communications:
• Develop an effective Communications Strategy for both internal and external stakeholders. Maintain a comprehensive and regular cycle of communication at site level.
• Coordinate site visuals and site collateral materials including newsletters, posters and videos.
• Maintain Intranet sites and ensure they are relevant and up to date.
• Creative approach in writing speeches, blogs and other material for the Site Head
• Be the custodian of Citi's Global Communication and Brand standards across the CSC Pune
• Responsible for building the overall branding strategy for CSC Pune (both internal & external)
• improving the brand presence across multiple Social Media platforms for the CSC Pune - showcasing the multiple People & Technology initiatives underway in CSC Pune
People, Talent Management and Culture:
• Partner with CSC HR and the Site Leadership team on promoting various employee initiatives eg. review site VOE results create working committees to address people issues at the site Sponsors site diversity networks and VOE committees.
• Coordinate common, efficient and effective new employee onboarding and maintains a site-wide new hire training programs.
• Selects and champions site Social Responsibility initiatives. Tracks participation and publicize accomplishments.
• Leads focus on employment attrition efforts along with managers and HR.
• Coordinate Senior Management visits to the site ensuring accurate representation of the attributes of the CSC.
Community Investment Agenda (External Relationships and Brand Management):
• With the Site Head establish working relationships with local business associations, government agencies, colleges & universities.
• Partner closely in initiatives with recruitment/grad recruitment
• Oversee community engagement.
• Represent Citi at community events and at member business association meetings.
• Continually learn and assess global Citi messaging and programs and apply messaging to the site.
• Coordination of branding activities ensuring compliance with Citi's brand guidelines
CSC Network:
• Partner with CSC APAC Business Office Head in execution of Network strategic priorities
• Partner with local GPA team in highlighting significant CSC achievements.
Education, Training, and Experience:
• Bachelor's/ Master's Degree in English, Journalism, Communications or equivalent
• Overall 10+ years of experience in communications, public relations and project management
• Additional experience in writing/ editorial work and social responsibility space is highly desirable.
Knowledge/ Proficiency/ skills:
• Internal communications, event management, fundamentals of writing, creative application - composition, layout and copy for digital and non-digital communication, expert in PowerPoint presentations, basics of photography, internet/ intranet applications.
• Working experience of Adobe Illustrator & Photoshop will be an added advantage.
• Demonstrable experience of influencing and leading across a matrixed organization
• Ability to work independently and take personal initiative.
• Develops and maintains internal relationships.
• Develops relationships with key stakeholders to maintain awareness of organizational issues and priorities - Workgroup Leads, Business Unit Heads, Governance Team, Corporate Affairs/ Citizenship Team, etc.
• Solicits information from cross-functional resources (i.e., subject matter expert) to accomplish work.
• Presents deliverables to the appropriate stakeholders for review to assure quality and accuracy.
• Working with a multinational bank would be an added advantage.
-------------------------------------------------
Job Family Group: Project and Program Management
-------------------------------------------------
Job Family:Program Management
------------------------------------------------------
Time Type:Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the '' poster. View the .
View the .
View the
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Site Business Manager position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
