Job Description
Job : Operations
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 25/May/2026, 2:4+:47 AM
Unposting Date : Ongoing
JOB SUMMARY
To manage the operations of the Specialist Function within Cash Management Ops. The role is primarily focused on specialized activities such as setting up deals for collection products (Cash Delivery, Cash Pickup, Cheque Pickup, Virtual Account) requested by clients, as well as maintaining these while ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
The role also covers handling as backup for other Specialist function activities, namely Escrow/Account Bank/RERA transactions as well as any associated Payments / Collections related processes as may be assigned to the role holder.
Responsible for implementation and adherence of the Group’s policies, procedure, service standards, performance measurements, staffing and operating expenses which support Cash Services units operating within the GBSs.
Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.
Ensure that the business manage / supported meets its obligations on the prevention of money laundering and business contingency under the Group Policy & Standard, and under local laws and regulations.
Overseeing the GBS SDU activities in line with the SLA and monitor performance on key parameters such as TAT, Errors, Accuracy, Cost, etc.
RESPONSIBILITIES
Strategy
Collaborate with all internal teams to build a stronger relationship with our clients and customers.
Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
Manage all initiatives to get more fit and flexible in the way we work.
Focus on proving that we are here for good.
Business
Support the migration of Escrow Cash and Account Bank deals to GBS CoE and monitor performance as per the SLA.
Provide support to Head Specialist functions & Cash Products on any new product initiative or projects or implementation of any new regulation.
Participate in /contribute to the roll out of any new platforms within Cash to manage workflows and cash flow rules
Perform and validate data updates as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.
Provide support to all other Domestic & Cross Border Cash Management Ops teams on any Static Data related activities, Setup/maintenance of Cheque, Cash & Virtual Account Products.
Processes
New Business Support:
Understand the business purpose, deal structure and SCB operational requirements/responsibilities
Review client documents as may be already available or further needed depending on the product availed
Work with team members to ensure transactions are completed in good time, and deal information is set up on all operating systems accurately
Ongoing Administration:
Ensure that administration and risk aspects of all setups and maintenance are handled flawlessly
Coordinate with team members to ensure that all governance related documentation with GBS are renewed on time
Ensure all activities are following relevant governing documents and SCB policies and procedures, including deal documentation, Local & Group DOI, PPG/CA and regulations.
Provide strong customer service by responding quickly to client requests, offering solutions to client needs, and developing meaningful client relationships
Ensure thorough reconciliation of the work being done on a day to day basis in order to avoid any service impact to clients.
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
People & Talent
Lead through example and help build the appropriate culture and values.
Set appropriate tone and expectations within the larger team and work in collaboration with risk and control partners.
Assist teammates in daily operations and provide back-up support during absences
Develop strong working relationships with Escrow product management, sales and Operations units
Escalate client issues to Unit Head, Cash COO, Product Management and Legal, as appropriate
Risk Management
To Report on findings, exceptions and results from activities being carried out.
To work with BRM team to assist on any operational risk related incidents / requirements
Governance
To exercise a good oversight on the controls existing on the activities carried out in respect of PDC & Change Management initiatives that are running within CMO
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
CMO Function Heads, BRM team & CSG Managers, Head CMO
IN COO, COO’s office
TB Cash Products
Legal & Compliance
GBS Static Data Team
GBS CLM Ops Team
Head - Group Specialist Function
CCIB, BB Segment RM, CCM
RCMS PSS
Other Responsibilities
General Responsibilities:
Leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals.
Overseeing the daily operations of the Specialist Function SAT desk and contribute towards meeting the team’s objectives.
Primarily process within the TAT agreed in business SLA and other functions as requested by the Manager/ Head of Department. Monitor the SLA performance with GBS SDU and monitor essential KPI’s, metrics.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties
Ensure that relevant delegation / approvals / authorization from Management team are held on record and wherever changes are required, the same are sought in advance of actual approvals.
Key Measurables
1. Achieve above set objectives against key metrics.
2. Achieves the processing turnaround standards as stipulated by the respective business segments.
3. Meeting productivity standards in terms of processing efficiency and accuracy of output.
4. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set
5. Coaching fellow Cash Management Operation team members to achieve the desired level of productivity and competency. To ensure team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team.
6. Contributing ideas for improvement on processes, A3’s, procedures, end-to-end processing, etc. to team management.
7. Manage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group.
Role Specific Technical Competencies
MS Office (Word, Excel)
MS Office (Powerpoint)
Good Interpersonal and Communication Skills
Sound knowledge of Cash Mgt Collection Products & Systems used for processing
Service Delivery & Operations
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organization, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realize their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 25/May/2026, 2:4+:47 AM
Unposting Date : Ongoing
JOB SUMMARY
To manage the operations of the Specialist Function within Cash Management Ops. The role is primarily focused on specialized activities such as setting up deals for collection products (Cash Delivery, Cash Pickup, Cheque Pickup, Virtual Account) requested by clients, as well as maintaining these while ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
The role also covers handling as backup for other Specialist function activities, namely Escrow/Account Bank/RERA transactions as well as any associated Payments / Collections related processes as may be assigned to the role holder.
Responsible for implementation and adherence of the Group’s policies, procedure, service standards, performance measurements, staffing and operating expenses which support Cash Services units operating within the GBSs.
Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.
Ensure that the business manage / supported meets its obligations on the prevention of money laundering and business contingency under the Group Policy & Standard, and under local laws and regulations.
Overseeing the GBS SDU activities in line with the SLA and monitor performance on key parameters such as TAT, Errors, Accuracy, Cost, etc.
RESPONSIBILITIES
Strategy
Collaborate with all internal teams to build a stronger relationship with our clients and customers.
Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
Manage all initiatives to get more fit and flexible in the way we work.
Focus on proving that we are here for good.
Business
Support the migration of Escrow Cash and Account Bank deals to GBS CoE and monitor performance as per the SLA.
Provide support to Head Specialist functions & Cash Products on any new product initiative or projects or implementation of any new regulation.
Participate in /contribute to the roll out of any new platforms within Cash to manage workflows and cash flow rules
Perform and validate data updates as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.
Provide support to all other Domestic & Cross Border Cash Management Ops teams on any Static Data related activities, Setup/maintenance of Cheque, Cash & Virtual Account Products.
Processes
New Business Support:
Understand the business purpose, deal structure and SCB operational requirements/responsibilities
Review client documents as may be already available or further needed depending on the product availed
Work with team members to ensure transactions are completed in good time, and deal information is set up on all operating systems accurately
Ongoing Administration:
Ensure that administration and risk aspects of all setups and maintenance are handled flawlessly
Coordinate with team members to ensure that all governance related documentation with GBS are renewed on time
Ensure all activities are following relevant governing documents and SCB policies and procedures, including deal documentation, Local & Group DOI, PPG/CA and regulations.
Provide strong customer service by responding quickly to client requests, offering solutions to client needs, and developing meaningful client relationships
Ensure thorough reconciliation of the work being done on a day to day basis in order to avoid any service impact to clients.
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
People & Talent
Lead through example and help build the appropriate culture and values.
Set appropriate tone and expectations within the larger team and work in collaboration with risk and control partners.
Assist teammates in daily operations and provide back-up support during absences
Develop strong working relationships with Escrow product management, sales and Operations units
Escalate client issues to Unit Head, Cash COO, Product Management and Legal, as appropriate
Risk Management
To Report on findings, exceptions and results from activities being carried out.
To work with BRM team to assist on any operational risk related incidents / requirements
Governance
To exercise a good oversight on the controls existing on the activities carried out in respect of PDC & Change Management initiatives that are running within CMO
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
CMO Function Heads, BRM team & CSG Managers, Head CMO
IN COO, COO’s office
TB Cash Products
Legal & Compliance
GBS Static Data Team
GBS CLM Ops Team
Head - Group Specialist Function
CCIB, BB Segment RM, CCM
RCMS PSS
Other Responsibilities
General Responsibilities:
Leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals.
Overseeing the daily operations of the Specialist Function SAT desk and contribute towards meeting the team’s objectives.
Primarily process within the TAT agreed in business SLA and other functions as requested by the Manager/ Head of Department. Monitor the SLA performance with GBS SDU and monitor essential KPI’s, metrics.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties
Ensure that relevant delegation / approvals / authorization from Management team are held on record and wherever changes are required, the same are sought in advance of actual approvals.
Key Measurables
1. Achieve above set objectives against key metrics.
2. Achieves the processing turnaround standards as stipulated by the respective business segments.
3. Meeting productivity standards in terms of processing efficiency and accuracy of output.
4. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set
5. Coaching fellow Cash Management Operation team members to achieve the desired level of productivity and competency. To ensure team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team.
6. Contributing ideas for improvement on processes, A3’s, procedures, end-to-end processing, etc. to team management.
7. Manage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group.
Role Specific Technical Competencies
MS Office (Word, Excel)
MS Office (Powerpoint)
Good Interpersonal and Communication Skills
Sound knowledge of Cash Mgt Collection Products & Systems used for processing
Service Delivery & Operations
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organization, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realize their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Manager| Specialist Function| Cash Ops position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
