• Develop, implement, and monitor training programs within the organization.
• Supervise technical training for staff.
• Running Leadership, Soft Skills and Customer Service Training sessions
• Creating roadmaps
• Creating Induction Program for each LOB
• Working closely with the Leadership team to create Process Flowcharts
• Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
• Create testing and evaluation processes
• Conduct performance...