Manager | Technical Training | BPO

Develop, implement, and monitor training programs within the organization.

• Supervise technical training for staff.

• Running Leadership, Soft Skills and Customer Service Training sessions

• Creating roadmaps

• Creating Induction Program for each LOB

• Working closely with the Leadership team to create Process Flowcharts

• Helping in designing of the training curriculum and rolling out training calendar for each month/quarter

• Create testing and evaluation processes

• Conduct performance