Job Description
1. Lead & manage daily productivity levels of > 35 tele-callers and achieve target business numbers like disbursement, PF collection, Insurance attachment, etc.
2. Develop a short-term and long-term strategy in tandem to achieve the business targets
3. Provide product trainings and refresher training to existing as well as new joining team members
4. Communicate clear instructions to team members & tender active reception to team member's feedback on daily calling process
5. Lead, motivate, and hand-hold low performing team members to scale up to meet minimum benchmark productivity levels
6. Data massaging and allocating data to TMEs engaged in day-to-day Business in a strategic model
7. Hiring and Retention of tele-callers to maintain threshold seat occupancy level throughout the month
8. Other dynamic KRAs would be added subsequently as per Business Requirements.
2. Develop a short-term and long-term strategy in tandem to achieve the business targets
3. Provide product trainings and refresher training to existing as well as new joining team members
4. Communicate clear instructions to team members & tender active reception to team member's feedback on daily calling process
5. Lead, motivate, and hand-hold low performing team members to scale up to meet minimum benchmark productivity levels
6. Data massaging and allocating data to TMEs engaged in day-to-day Business in a strategic model
7. Hiring and Retention of tele-callers to maintain threshold seat occupancy level throughout the month
8. Other dynamic KRAs would be added subsequently as per Business Requirements.
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Telecalling | BPO |6|8 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
