Job Description
On paper Manager-Training & Quality designation is required for this role
Location- Noida (Sector 60)
Shift-Rotational shift (No cab facility)
Job type- Work from office
6 days/week
Responsibilities:
Training:
Create and deliver training for new and existing customer service agents.
Identify training needs and develop effective solutions.
Track training results and make improvements.
Keep training materials updated.
Quality:
Use Lean Six Sigma (Green Belt) to find and fix process problems.
Monitor customer service quality and ensure standards are met.
Analyze data to improve performance.
Conduct quality audits.
Lead process improvement projects.
Team:
Manage and support the training team.
Work with other departments to improve customer service.
Provide feedback and coaching.
Reporting:
Track and report on training and quality metrics.
Qualifications:
Bachelor's degree.
Mandatory: Lean Six Sigma Green Belt Certification.
5+ years of experience in training and quality in a BPO customer service environment (domestic).
Strong understanding of customer service best practices.
Excellent communication and training skills.
Ability to analyze data and solve problems.
Proficient in MS Office.,
Location- Noida (Sector 60)
Shift-Rotational shift (No cab facility)
Job type- Work from office
6 days/week
Responsibilities:
Training:
Create and deliver training for new and existing customer service agents.
Identify training needs and develop effective solutions.
Track training results and make improvements.
Keep training materials updated.
Quality:
Use Lean Six Sigma (Green Belt) to find and fix process problems.
Monitor customer service quality and ensure standards are met.
Analyze data to improve performance.
Conduct quality audits.
Lead process improvement projects.
Team:
Manage and support the training team.
Work with other departments to improve customer service.
Provide feedback and coaching.
Reporting:
Track and report on training and quality metrics.
Qualifications:
Bachelor's degree.
Mandatory: Lean Six Sigma Green Belt Certification.
5+ years of experience in training and quality in a BPO customer service environment (domestic).
Strong understanding of customer service best practices.
Excellent communication and training skills.
Ability to analyze data and solve problems.
Proficient in MS Office.,
💡 Quick Summary
Seeking a career-building opportunity? The Manager- Training & Quality (Domestic BPO Process) position is now open for candidates interested in the BPO Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
