Job Description
• Manage the portfolio performance through a team of Team Leaders & Telecalling Agents
• Monitor & track resource availability and utilization as per forecasted volumes/headcount
• Regular review of all the critical metrics to track the portfolio health and ensure healthy process controls as per defined SOW
• Anticipate resources required in line with the organization’s business goals and objectives
• Setting targets among the team members and coordinating with internal and external stakeholders through structured review mechanism for achieving the targets.
• Ensuring daily dialer callable inventory penetration and completion as per target
• Ensuring all the Dialer metrics are achieved monthly by the team
• Ensuring Vendor meets the SLA target every month
• Ensuring timely audit of vendor processes and documents
• Capacity planning, Hiring, Refreshers for the team Leaders and tele-calling team.
• Manage attrition & retention on the TC resources
• Conduct regular call...
• Monitor & track resource availability and utilization as per forecasted volumes/headcount
• Regular review of all the critical metrics to track the portfolio health and ensure healthy process controls as per defined SOW
• Anticipate resources required in line with the organization’s business goals and objectives
• Setting targets among the team members and coordinating with internal and external stakeholders through structured review mechanism for achieving the targets.
• Ensuring daily dialer callable inventory penetration and completion as per target
• Ensuring all the Dialer metrics are achieved monthly by the team
• Ensuring Vendor meets the SLA target every month
• Ensuring timely audit of vendor processes and documents
• Capacity planning, Hiring, Refreshers for the team Leaders and tele-calling team.
• Manage attrition & retention on the TC resources
• Conduct regular call...
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Vendor Management| Collection position is now open for candidates interested in the Telecaller Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
