Job Description
Responsibilities
- Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
- Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI and workflows
- Develop and implement strategies to drive digitization, automation, and process improvement initiatives
- Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation
- Ability to analyse customer behaviour based on NPS/CSAT. Suggest significant changes through digital transformations.
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with senior stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Identify opportunities to improve...
- Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
- Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI and workflows
- Develop and implement strategies to drive digitization, automation, and process improvement initiatives
- Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation
- Ability to analyse customer behaviour based on NPS/CSAT. Suggest significant changes through digital transformations.
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with senior stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Identify opportunities to improve...
💡 Quick Summary
Seeking a career-building opportunity? The Manager|Senior Manager | Business Transformation | BPO |6|10 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.