Manager/Senior Manager - Instructional Designer - Healthcare BPO

Our client is a Healthcare BPO and is looking for a Manager/Senior Manager in instructional Designing.

We are seeking a dynamic and experienced professional to manage end-to-end learning and development projects. The ideal candidate will bring a unique blend of project management expertise, instructional design, audio/ video post-production and creative media production skills. This role requires hands-on experience with eLearning tools, a deep understanding of adult learning principles, and the ability to co-ordinate and work in a cross-functional teams in a fast-paced environment on various instructor-led and self-paced learning engagements

Key Roles & Responsibilities:

Our client is a Healthcare BPO and is looking for a Manager/Sr.Manager

- Project Management & Governance

- Manage learning and development projects from initiation to delivery.

- Define project scope, goals, deliverables, timelines, and resource requirements.

- Implement project governance frameworks to ensure compliance, quality, and risk mitigation.

- Collaborate with stakeholders to align learning solutions with business objectives.

Instructional Design & Learning Strategy

- Design and develop engaging learning experiences using ADDIE, SAM, or Agile methodologies.

- Conduct needs analysis and learner profiling to inform content strategy for instructor-led training and self-paced training programs

- Create storyboards, scripts, and design documents for eLearning and ILT programs.

- Apply adult learning theories and instructional design best practices to all deliverables.

Instructor-Led Training, eLearning Development & Tools Expertise

- Develop Instructor-Led Training deliverables such as Facilitator's Guide, Participant Guide, Workbooks, QRGs, Job Aids and Assessments.

- Develop interactive digital learning deliverables and responsive eLearning modules/ self-directed learning using Articulate Storyline, Rise, and Adobe Captivate.

- Integrate multimedia elements such as audios, videos, animations, simulations, and assessments.

- Ensure SCORM/xAPI compliance and LMS compatibility.

- Conduct quality assurance and usability testing of learning products.

Creative Media Production

- Design visually compelling graphics, infographics, and animations to enhance learning.

- Produce and edit instructional videos, voiceovers, and motion graphics.

- Collaborate with SMEs and creative teams to ensure cohesive visual and instructional design.