Job Description
Full job description
Position Summary:
The Market Leader plays a key role in overseeing and driving the success of multiple Salon Lofts locations within a designated market. The primary focus of the Market Leader is to lead, develop, and support Loft Owners (independent beauty professionals) by providing business guidance, fostering a vibrant community, and ensuring the locations meet financial and operational goals. This role requires a blend of leadership, operational management, and a passion for the beauty industry.
Responsibilities:
Occupancy & Leasing
Execute the market strategy for leasing spaces to licensed industry professionals, focusing on achieving occupancy and revenue goals within the local market.
Actively manage a pipeline of prospective lease candidates, consistently following up to close deals and fill available spaces.
Implement marketing and outreach strategies to attract new Loft Owners and maintain full occupancy.
Maintain a strong social media presence to engage and network with prospective loft owners.
Brand Standards & Facility Maintenance
Ensure that all locations meet company brand standards in terms of cleanliness, organization, and overall appearance.
The Market Leader is responsible for addressing reasonable maintenance and cleaning tasks during each visit, such as changing light bulbs, cleaning walls, sweeping lofts, and covering windows in underconstruction spaces
Conduct regular facility walkthroughs to identify and address any maintenance or operational issues, working closely with the facilities team to ensure swift resolution, escalating to the Regional Manager as needed.
Loft Owner Relationship Management
Build and maintain strong relationships with salon professionals, serving as their main point of contact and ensuring their experience is positive.
Proactively engage with Loft Owners to understand their needs and provide solutions to any concerns, improving overall satisfaction.
Foster a sense of community among the salon Loft Owners, driving engagement and loyalty through regular interactions.
Quarterly audit of LO participation in SL offerings (online scheduler, rent rewards, Intuit, etc.) to identify coaching opportunities and increase adoption
Event Planning & Execution
Plan, coordinate, and execute monthly events aimed at engaging the salon professionals and building a supportive community.
Ensure events align with brand values and offer Loft Owners opportunities for networking, growth, and enhancing their salon business
Develop strong external partnerships with brand reps for networking and referral opportunities.
Present biannually at beauty schools to create pipeline for future industry professionals
Retention & Attrition Management
Identify potential attrition risks and take proactive measures to retain existing Loft Owners.
Work closely with the Regional Manager to implement strategies that improve Loss Owner retention and reduce turnover.
Monitor arrears notices and meet with affected LO’s
Sales & Lead Management
Implement sales strategies provided by the Regional Manager and National Sales and Education Trainer to improve leasing performance.
The Market Leader is responsible for maintaining detailed and uptodate lead records in the Sales tracking system.
Maintain accurate records of all sales activities, prospecting efforts, and lease agreements
Regularly update the prospect pipeline, ensuring timely followup and tracking the progress of each potential Loft Owner in the Sales tracking system.
Engage and network with licensed professionals outside the salon space to prepare for future loft openings.
Performance Tracking & Reporting
Report on local market performance, including occupancy rates, sales activities, and leasing progress.
Monitor key performance metrics, adjusting sales efforts to ensure local market goals are met.
Add 5 selfsourced leads weekly.
Facility Operations & Problem Solving
Ensure that the facility operates smoothly, resolving any issues promptly and with minimal disruption to the Loft Owner’s experience.
Work with vendors, facilities teams, and other departments as needed to maintain the overall functionality and appearance of the space.
Qualifications:
Preferred Education/Qualifications:
Bachelor’s degree in business, Marketing, Management, or a related field (preferred)
Work Experience:
35 years of experience in multiunit operations, sales, or business management, ideally in a retail, real estate, or beautyrelated industry.
Experience in working with independent contractors or small business owners is highly desirable.
Skills & Abilities:
Strong leadership and people management skills, with the ability to inspire and motivate independent professionals.
Excellent communication and relationshipbuilding skills, with a customerservice orientation.
Proven track record of achieving business goals, including occupancy growth, retention, and financial performance.
Strong organizational and problemsolving skills with attention to detail.
Passionate about supporting and empowering independent beauty professionals.
Enjoys building a sense of community and fostering collaboration.
Motivated to achieve market and business growth goals through effective leadership and strategy.
Direct Reports:
N/A
About Salon Lofts
Salon Lofts reinvents the beauty industry by creating communities of experienced beauty professionals who enjoy the benefits of owning a salon without many of the risks. Beauty professionals who become independent loft owners nurture client relationships and focus on fulfilling their business potential on their own terms. Salon Lofts helps Beauty Specialists reach their goals through marketing tools, cutting-edge scheduling technology, education programs and business coaching. With corporate offices in Columbus, Ohio, Salon Lofts currently owns more than 120 Loft locations in twelve markets - Atlanta, Georgia; Tampa, Orlando and Sarasota Florida; Charlotte and Raleigh North Carolina; Northern Virginia; Maryland; Houston St. Louis, Missouri; Indianapolis, Indiana; and Cincinnati, Cleveland, Columbus and Dayton, Ohio.
Position Summary:
The Market Leader plays a key role in overseeing and driving the success of multiple Salon Lofts locations within a designated market. The primary focus of the Market Leader is to lead, develop, and support Loft Owners (independent beauty professionals) by providing business guidance, fostering a vibrant community, and ensuring the locations meet financial and operational goals. This role requires a blend of leadership, operational management, and a passion for the beauty industry.
Responsibilities:
Occupancy & Leasing
Execute the market strategy for leasing spaces to licensed industry professionals, focusing on achieving occupancy and revenue goals within the local market.
Actively manage a pipeline of prospective lease candidates, consistently following up to close deals and fill available spaces.
Implement marketing and outreach strategies to attract new Loft Owners and maintain full occupancy.
Maintain a strong social media presence to engage and network with prospective loft owners.
Brand Standards & Facility Maintenance
Ensure that all locations meet company brand standards in terms of cleanliness, organization, and overall appearance.
The Market Leader is responsible for addressing reasonable maintenance and cleaning tasks during each visit, such as changing light bulbs, cleaning walls, sweeping lofts, and covering windows in underconstruction spaces
Conduct regular facility walkthroughs to identify and address any maintenance or operational issues, working closely with the facilities team to ensure swift resolution, escalating to the Regional Manager as needed.
Loft Owner Relationship Management
Build and maintain strong relationships with salon professionals, serving as their main point of contact and ensuring their experience is positive.
Proactively engage with Loft Owners to understand their needs and provide solutions to any concerns, improving overall satisfaction.
Foster a sense of community among the salon Loft Owners, driving engagement and loyalty through regular interactions.
Quarterly audit of LO participation in SL offerings (online scheduler, rent rewards, Intuit, etc.) to identify coaching opportunities and increase adoption
Event Planning & Execution
Plan, coordinate, and execute monthly events aimed at engaging the salon professionals and building a supportive community.
Ensure events align with brand values and offer Loft Owners opportunities for networking, growth, and enhancing their salon business
Develop strong external partnerships with brand reps for networking and referral opportunities.
Present biannually at beauty schools to create pipeline for future industry professionals
Retention & Attrition Management
Identify potential attrition risks and take proactive measures to retain existing Loft Owners.
Work closely with the Regional Manager to implement strategies that improve Loss Owner retention and reduce turnover.
Monitor arrears notices and meet with affected LO’s
Sales & Lead Management
Implement sales strategies provided by the Regional Manager and National Sales and Education Trainer to improve leasing performance.
The Market Leader is responsible for maintaining detailed and uptodate lead records in the Sales tracking system.
Maintain accurate records of all sales activities, prospecting efforts, and lease agreements
Regularly update the prospect pipeline, ensuring timely followup and tracking the progress of each potential Loft Owner in the Sales tracking system.
Engage and network with licensed professionals outside the salon space to prepare for future loft openings.
Performance Tracking & Reporting
Report on local market performance, including occupancy rates, sales activities, and leasing progress.
Monitor key performance metrics, adjusting sales efforts to ensure local market goals are met.
Add 5 selfsourced leads weekly.
Facility Operations & Problem Solving
Ensure that the facility operates smoothly, resolving any issues promptly and with minimal disruption to the Loft Owner’s experience.
Work with vendors, facilities teams, and other departments as needed to maintain the overall functionality and appearance of the space.
Qualifications:
Preferred Education/Qualifications:
Bachelor’s degree in business, Marketing, Management, or a related field (preferred)
Work Experience:
35 years of experience in multiunit operations, sales, or business management, ideally in a retail, real estate, or beautyrelated industry.
Experience in working with independent contractors or small business owners is highly desirable.
Skills & Abilities:
Strong leadership and people management skills, with the ability to inspire and motivate independent professionals.
Excellent communication and relationshipbuilding skills, with a customerservice orientation.
Proven track record of achieving business goals, including occupancy growth, retention, and financial performance.
Strong organizational and problemsolving skills with attention to detail.
Passionate about supporting and empowering independent beauty professionals.
Enjoys building a sense of community and fostering collaboration.
Motivated to achieve market and business growth goals through effective leadership and strategy.
Direct Reports:
N/A
About Salon Lofts
Salon Lofts reinvents the beauty industry by creating communities of experienced beauty professionals who enjoy the benefits of owning a salon without many of the risks. Beauty professionals who become independent loft owners nurture client relationships and focus on fulfilling their business potential on their own terms. Salon Lofts helps Beauty Specialists reach their goals through marketing tools, cutting-edge scheduling technology, education programs and business coaching. With corporate offices in Columbus, Ohio, Salon Lofts currently owns more than 120 Loft locations in twelve markets - Atlanta, Georgia; Tampa, Orlando and Sarasota Florida; Charlotte and Raleigh North Carolina; Northern Virginia; Maryland; Houston St. Louis, Missouri; Indianapolis, Indiana; and Cincinnati, Cleveland, Columbus and Dayton, Ohio.
💡 Quick Summary
Seeking a career-building opportunity? The Market Leader position is now open for candidates interested in the Event Management Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.