Job Description
We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About The Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the VP, Regional Banking at our IncredibleBank branch location in Marquette, MI (Washington Street) and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
• Oversees daily banking services within a retail environment and ensures that Incredible Customer Experience (I.C.E.) franchise behaviors are observed.
• Partners with branch leadership on hiring, training, developing, scheduling, assigning work to, managing, and reviewing job performance of retail bank staff.
• Provides strategic leadership, mentoring, and training to team members to attain new customer relationships and retain and grow existing relationships.
• Individuals will act in the capacity of a customer ambassador for the bank to provide customers with a high-quality experience worthy of our brand.
• Develops and implements written short-and long-term plans for achieving branch growth, sales, fee income, and service goals. Meets individual sales accountability expectations.
• Implements workplace strategies for retail banking staff to build efficiency and achieve market profit, performance, and I.C.E. goals.
• Leads market strategy meetings aimed at identifying new business and referral opportunities throughout Business Banking, Home Lending, and Branch Network Departments.
• Develops, maintains, and cultivates community and new business contacts with important market sources to enhance bank visibility and maximize business development opportunities.
• Advises on and accepts consumer and small business loan applications which may include reviewing and gathering information, closing the loan, processing paperwork, and/or following up with the customer as needed.
• Manages a limited loan portfolio in all markets. Success is measured by complying with the regulatory standards by lending division. Will be responsible for facilitating the internal credit review/analysis process while meeting and delivering I.C.E. standards.
• Identifies, plans, and facilitates opportunities to host community events and activities.
• Manages the creation, review, and maintenance of Branch Network procedures.
• Protects all funds, physical assets, and property of the bank within budget in cooperation with IncredibleBank Facilities and Cyber/IT Security Employees.
• Directs ongoing compliance and management of all required training and compliance requirements (i.e., CIP, BSA, CTR, SAR, etc.).
• Upholds the company's policies by maintaining appropriate controls as stated in bank audit procedures to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities.
This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EST Monday through Friday and + am to 12 pm EST on Saturdays.
This position will work on-site at our IncredibleBank branch location in Marquette, MI on Washington Street and will regularly travel to our nearby branch location in Marquette, MI on N 3rd St.
About You
You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
Preferred Qualifications
And, if you are looking for an opportunity to join an innovative team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
• Bachelor's degree (B.A.) from an accredited four-year college or university in Business Administration, Marketing, Finance, Accounting, or equivalent experience preferred.
• 3-5 years of experience in direct banking sales/market strategy, business development, personal banking, business banking, or branch management related experience and/or training; or equivalent combination of education and experience.
• Familiarity and utilization of digital banking services/banking systems required (e.g., Jack Henry Suite, DocuSign, OnBase).
• 2-3 years of supervisory/management experience required.
• Analytical thinking skills with a sales mindset and attitude.
• Demonstrated ability to maintain flexibility in a changing environment.
About Our Benefits And Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About The Company
IncredibleBank first started in 1+67 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?
Today, IncredibleBank is a $1.+ billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About The Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the VP, Regional Banking at our IncredibleBank branch location in Marquette, MI (Washington Street) and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
• Oversees daily banking services within a retail environment and ensures that Incredible Customer Experience (I.C.E.) franchise behaviors are observed.
• Partners with branch leadership on hiring, training, developing, scheduling, assigning work to, managing, and reviewing job performance of retail bank staff.
• Provides strategic leadership, mentoring, and training to team members to attain new customer relationships and retain and grow existing relationships.
• Individuals will act in the capacity of a customer ambassador for the bank to provide customers with a high-quality experience worthy of our brand.
• Develops and implements written short-and long-term plans for achieving branch growth, sales, fee income, and service goals. Meets individual sales accountability expectations.
• Implements workplace strategies for retail banking staff to build efficiency and achieve market profit, performance, and I.C.E. goals.
• Leads market strategy meetings aimed at identifying new business and referral opportunities throughout Business Banking, Home Lending, and Branch Network Departments.
• Develops, maintains, and cultivates community and new business contacts with important market sources to enhance bank visibility and maximize business development opportunities.
• Advises on and accepts consumer and small business loan applications which may include reviewing and gathering information, closing the loan, processing paperwork, and/or following up with the customer as needed.
• Manages a limited loan portfolio in all markets. Success is measured by complying with the regulatory standards by lending division. Will be responsible for facilitating the internal credit review/analysis process while meeting and delivering I.C.E. standards.
• Identifies, plans, and facilitates opportunities to host community events and activities.
• Manages the creation, review, and maintenance of Branch Network procedures.
• Protects all funds, physical assets, and property of the bank within budget in cooperation with IncredibleBank Facilities and Cyber/IT Security Employees.
• Directs ongoing compliance and management of all required training and compliance requirements (i.e., CIP, BSA, CTR, SAR, etc.).
• Upholds the company's policies by maintaining appropriate controls as stated in bank audit procedures to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities.
This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EST Monday through Friday and + am to 12 pm EST on Saturdays.
This position will work on-site at our IncredibleBank branch location in Marquette, MI on Washington Street and will regularly travel to our nearby branch location in Marquette, MI on N 3rd St.
About You
You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
Preferred Qualifications
And, if you are looking for an opportunity to join an innovative team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
• Bachelor's degree (B.A.) from an accredited four-year college or university in Business Administration, Marketing, Finance, Accounting, or equivalent experience preferred.
• 3-5 years of experience in direct banking sales/market strategy, business development, personal banking, business banking, or branch management related experience and/or training; or equivalent combination of education and experience.
• Familiarity and utilization of digital banking services/banking systems required (e.g., Jack Henry Suite, DocuSign, OnBase).
• 2-3 years of supervisory/management experience required.
• Analytical thinking skills with a sales mindset and attitude.
• Demonstrated ability to maintain flexibility in a changing environment.
About Our Benefits And Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About The Company
IncredibleBank first started in 1+67 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?
Today, IncredibleBank is a $1.+ billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
💡 Quick Summary
Seeking a career-building opportunity? The Market Manager position is now open for candidates interested in the Bank Jobs sector. This role in Marquette offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
