Job Description
Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Manager - Remittances Operations
Role Purpose
Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
Monitor performance of employees, vendor staff and unionized staff in the given unit
Ensure standardization of processes. Process notes to be updated on a regular basis.
To centralise regulatory filing activities at Mumbai as per RBI requirements.
Ensure an effective Business Continuity plan is in place for the unit.
Ensure day to day processes are run as per defined procedure notes and policies.
Ensure Daily Control Functional Checklist is updated by all team members and held on records.
Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Monitoring performance of reporting staff with the help of Production management systems such as ICATS.
Role Context
Since introduction of GLCM business in India during 1+++, HSBC has endeavoured to catch up with competition and to make its presence known and has achieved a great deal of success in this regard. Competition to HSBC exists in the form of established foreign players (Citibank, Standard Chartered Grindlays, Deutsche etc.), private banks who have a large branch network (HDFC Bank, ICICI Bank, etc) and nationalised banks where the degree of sophistication varies considerably (eg, Corporation Bank, State Bank of India, Vysya Bank etc). There has been a significant erosion of margins in this business, requiring constant monitoring of revenue streams and posing a challenge to ensure cost reductions through continuous review of processes and resources.
The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group’s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. He needs to process good analytical skills & understanding of FEMA guidelines & its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position.
The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the VP- REMS Operations, Head - GLCM Operations and / or GLCM product team as appropriate.
Requirements
This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are:
FEMA knowledge (Preferably FEDAI certified)
People and Stakeholders Management
Strong Communication and decision making ability
Thinking and Problem solving skills
Customer Drive
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Manager - Remittances Operations
Role Purpose
Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
Monitor performance of employees, vendor staff and unionized staff in the given unit
Ensure standardization of processes. Process notes to be updated on a regular basis.
To centralise regulatory filing activities at Mumbai as per RBI requirements.
Ensure an effective Business Continuity plan is in place for the unit.
Ensure day to day processes are run as per defined procedure notes and policies.
Ensure Daily Control Functional Checklist is updated by all team members and held on records.
Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Monitoring performance of reporting staff with the help of Production management systems such as ICATS.
Role Context
Since introduction of GLCM business in India during 1+++, HSBC has endeavoured to catch up with competition and to make its presence known and has achieved a great deal of success in this regard. Competition to HSBC exists in the form of established foreign players (Citibank, Standard Chartered Grindlays, Deutsche etc.), private banks who have a large branch network (HDFC Bank, ICICI Bank, etc) and nationalised banks where the degree of sophistication varies considerably (eg, Corporation Bank, State Bank of India, Vysya Bank etc). There has been a significant erosion of margins in this business, requiring constant monitoring of revenue streams and posing a challenge to ensure cost reductions through continuous review of processes and resources.
The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group’s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. He needs to process good analytical skills & understanding of FEMA guidelines & its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position.
The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the VP- REMS Operations, Head - GLCM Operations and / or GLCM product team as appropriate.
Requirements
This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are:
FEMA knowledge (Preferably FEDAI certified)
People and Stakeholders Management
Strong Communication and decision making ability
Thinking and Problem solving skills
Customer Drive
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
💡 Quick Summary
Seeking a career-building opportunity? The Market Operations Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.