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Marketing & Customer Support Executive
Place of work
Hyderabad
Contract type
-
Start date
-
Salary
-
Job details
Job description, work day and responsibilities
Company Description
RSA America LLC is a leading provider of retail technology and solutions for independent grocers. Founded in 2014, RSA empowers grocers to compete with Mega-Chains by offering innovative solutions that enhance digital interaction with customers. The company's unified solution and go-to-market strategies enable retailers to engage with a broader shopper base in real-time and increase incremental sales.
Role Description
This is a full-time on-site role for a Marketing & Customer Support Executive located in Hyderabad. The Marketing & Customer Support Executive will be responsible for,
• Creating and scheduling targeted email campaigns
• Managing and scheduling digital flyers and promotions
• Optimizing campaign performance and engagement
• Collaborating with the team to enhance brand visibility
• Providing customer support
• Ensuring customer satisfaction
• Providing online support, customer service, and technical support on a day-to-day basis
Qualifications
• Minimum 3+ years experience
• Customer Support, Customer Satisfaction, and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and ability to meet deadlines
• Excellent teamwork and collaboration skills—works well across departments to ensure cohesive marketing efforts
• Experience in marketing or customer support roles is a plus
Bachelor's degree in Marketing, Business, Communication, or related field is a plus
RSA America LLC is a leading provider of retail technology and solutions for independent grocers. Founded in 2014, RSA empowers grocers to compete with Mega-Chains by offering innovative solutions that enhance digital interaction with customers. The company's unified solution and go-to-market strategies enable retailers to engage with a broader shopper base in real-time and increase incremental sales.
Role Description
This is a full-time on-site role for a Marketing & Customer Support Executive located in Hyderabad. The Marketing & Customer Support Executive will be responsible for,
• Creating and scheduling targeted email campaigns
• Managing and scheduling digital flyers and promotions
• Optimizing campaign performance and engagement
• Collaborating with the team to enhance brand visibility
• Providing customer support
• Ensuring customer satisfaction
• Providing online support, customer service, and technical support on a day-to-day basis
Qualifications
• Minimum 3+ years experience
• Customer Support, Customer Satisfaction, and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and ability to meet deadlines
• Excellent teamwork and collaboration skills—works well across departments to ensure cohesive marketing efforts
• Experience in marketing or customer support roles is a plus
Bachelor's degree in Marketing, Business, Communication, or related field is a plus
Company address
Offer ID: #1036510,
Published: 3 weeks ago,
Company registered: 7 months ago
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