Job Description
Fashion, Home & Beauty
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 17th February 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
The Marketing Samples Manager leads the end-to-end strategy and operations of all physical product samples across Fashion Home & Beauty Marketing. Responsible for ensuring every sample is accurately tracked, efficiently circulated, and available to key teams, this role is central to enabling timely product launches, campaigns, and to support our social and PR growth.
Review and transform sample process- develop and implement scalable sample management processes to support business growth.
Partner with senior stakeholders to forecast sample volumes and prioritise key activities (seasonal launches, campaigns, PR/social media events, celebrity ambassador/influencer dressing & gifting).
Identify opportunities to improve efficiency through system enhancements, automation, or workflow redesign.
Lead on sustainability initiatives, optimising sample reuse, recycling, and responsible disposal.
Reposition role of samples in the Marketing department as a critical enabler (lead cultural change around sample management)
Act as the key liaison between Buying, Merchandising, Studio, PR/Social, and Marketing teams to ensure sample alignment with business calendars.
Work closely with the product photography team to support delivery and return of samples for hybrid shoots.
Support PR/Social team with event resource where required (in house studio shoots, content shoots, display samples, goodie bags, attendee dressing etc)
Work closely with Marble Arch Showroom Manager to align processes and identify synergies/process improvements.
Provide visibility of sample status and priorities through reporting and dashboards.
Manage and mentor a team of ITG marketing executives, fostering a high-performance, accountable & collaborative culture.
Champion operational excellence and encourage proactive problem-solving.
Who you are
Proven experience leading a team and improving operational systems and workflows.
Strong understanding of fashion critical path, seasonal calendars, and go-to-market processes.
Highly proficient in Excel and/or inventory management
Excellent organisational, analytical, and communication skills.
Experience managing multiple stakeholders across departments.
Strategic thinker with strong operational acumen. Calm, solution-oriented, and able to manage competing priorities in a fast-paced environment.
Exceptionally organised, with a meticulous eye for detail.
Collaborative leader with strong interpersonal skills.
Passionate about process improvement and product excellence.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-CA1
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Colleague Networks
We want you to feel supported, no matter what.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 17th February 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
The Marketing Samples Manager leads the end-to-end strategy and operations of all physical product samples across Fashion Home & Beauty Marketing. Responsible for ensuring every sample is accurately tracked, efficiently circulated, and available to key teams, this role is central to enabling timely product launches, campaigns, and to support our social and PR growth.
Review and transform sample process- develop and implement scalable sample management processes to support business growth.
Partner with senior stakeholders to forecast sample volumes and prioritise key activities (seasonal launches, campaigns, PR/social media events, celebrity ambassador/influencer dressing & gifting).
Identify opportunities to improve efficiency through system enhancements, automation, or workflow redesign.
Lead on sustainability initiatives, optimising sample reuse, recycling, and responsible disposal.
Reposition role of samples in the Marketing department as a critical enabler (lead cultural change around sample management)
Act as the key liaison between Buying, Merchandising, Studio, PR/Social, and Marketing teams to ensure sample alignment with business calendars.
Work closely with the product photography team to support delivery and return of samples for hybrid shoots.
Support PR/Social team with event resource where required (in house studio shoots, content shoots, display samples, goodie bags, attendee dressing etc)
Work closely with Marble Arch Showroom Manager to align processes and identify synergies/process improvements.
Provide visibility of sample status and priorities through reporting and dashboards.
Manage and mentor a team of ITG marketing executives, fostering a high-performance, accountable & collaborative culture.
Champion operational excellence and encourage proactive problem-solving.
Who you are
Proven experience leading a team and improving operational systems and workflows.
Strong understanding of fashion critical path, seasonal calendars, and go-to-market processes.
Highly proficient in Excel and/or inventory management
Excellent organisational, analytical, and communication skills.
Experience managing multiple stakeholders across departments.
Strategic thinker with strong operational acumen. Calm, solution-oriented, and able to manage competing priorities in a fast-paced environment.
Exceptionally organised, with a meticulous eye for detail.
Collaborative leader with strong interpersonal skills.
Passionate about process improvement and product excellence.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-CA1
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Colleague Networks
We want you to feel supported, no matter what.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
💡 Quick Summary
Seeking a career-building opportunity? The Marketing Samples Manager position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
