Job Description
Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
• Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
• Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
• Handling VIP customers
• Handling escalation from all touch points ( Pre and Post )
• Reduction in calls / complaints
• Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
• Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
• Handling VIP customers
• Handling escalation from all touch points ( Pre and Post )
• Reduction in calls / complaints
💡 Quick Summary
Seeking a career-building opportunity? The Mass Retail Experience position is now open for candidates interested in the Counter Sales Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
