Job Description
Why work with Assurant?
When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
Development programs and study grants and support for higher education
Cultural day off to celebrate what’s important to you
International and local mentoring programs
Diversity panels and employee resource groups
Hybrid work model - 3 days in office, 2 days from home after successful training period
2 mental health recharge days per year
Annual health & wellbeing allowance to contribute to your overall wellbeing
Volunteering opportunities to give back to a cause that is important to you
What’s the role about?
We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements.
The MBI Claims Officer drives customer satisfaction and ensures all parties are kept informed throughout the process. Due to the nature of this role, the successful applicant is required to have their Automotive Trade Certificate.
You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts!
Reporting to the MBI Team Leaders, you would be responsible for:
Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims
Following all processes and guidelines and act within delegated authority
Ensuring all documentation is up-to-date, accurate and correctly stored
Building strong relationships with dealer and repair networks
Resolving customer, repairers, and dealer complaints and/or objections
Responding to queries about policy coverage, the claims process, and information requests
Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives
About you
Automotive Trade Certificate ( required)
Experience handling and making claim decisions ( desired )
Technology savvy and quick to learn new systems
Proactive attitude and willingness to learn, great team player
Great customer service skills, ability to handle disputes in a professional manner
Ability to meet service levels and individual KPI’s
Ability to prioritise and multi-task effectively
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
To apply
Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, ****** orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, ****** orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
Development programs and study grants and support for higher education
Cultural day off to celebrate what’s important to you
International and local mentoring programs
Diversity panels and employee resource groups
Hybrid work model - 3 days in office, 2 days from home after successful training period
2 mental health recharge days per year
Annual health & wellbeing allowance to contribute to your overall wellbeing
Volunteering opportunities to give back to a cause that is important to you
What’s the role about?
We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements.
The MBI Claims Officer drives customer satisfaction and ensures all parties are kept informed throughout the process. Due to the nature of this role, the successful applicant is required to have their Automotive Trade Certificate.
You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts!
Reporting to the MBI Team Leaders, you would be responsible for:
Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims
Following all processes and guidelines and act within delegated authority
Ensuring all documentation is up-to-date, accurate and correctly stored
Building strong relationships with dealer and repair networks
Resolving customer, repairers, and dealer complaints and/or objections
Responding to queries about policy coverage, the claims process, and information requests
Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives
About you
Automotive Trade Certificate ( required)
Experience handling and making claim decisions ( desired )
Technology savvy and quick to learn new systems
Proactive attitude and willingness to learn, great team player
Great customer service skills, ability to handle disputes in a professional manner
Ability to meet service levels and individual KPI’s
Ability to prioritise and multi-task effectively
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
To apply
Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, ****** orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, ****** orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Return to Search
💡 Quick Summary
Seeking a career-building opportunity? The Mechanical Breakdown Insurance (MBI) Claims Officer position is now open for candidates interested in the Education Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
