Job Description
This role is designed for media buyers who know Facebook Ads inside out and want to apply their expertise beyond launching campaigns.
At Madgicx, you will work daily with real Facebook Ad Accounts and real advertising challenges.
Your focus will be on analyzing account setups, identifying issues, and helping advertisers understand how to use the product effectively.
This is not a classic chat support role.
Your main value here is your knowledge of Facebook Ads , including account structure, campaigns, audits, and common troubleshooting cases.
We will teach you our product, internal tools, and support processes.
What we expect from you is a solid media buying background, curiosity, and a problem-solving mindset.
What you’ll do
Support users via live chat, helping them with Facebook Ad Account–related questions , platform usage, and troubleshooting Analyze and investigate issues related to Facebook Ad Account structures, сampaign setup and performance, and account audits and common ad-related problems
Explain complex advertising concepts to customers in a clear and friendly way Work with support tickets and keep users informed about progress
Escalate complex cases to technical or billing teams when needed
Occasionally join short calls with users to clarify issues
Share customer feedback and recurring problems with the team to improve the product What we’re looking for
Hands-on experience with Facebook Ads / media buying (campaign setup, ad accounts, audits, troubleshooting, understanding how the platform works) Strong written English (Upper-Intermediate or higher)
Ability to communicate clearly and calmly with customers
Analytical mindset and willingness to investigate issues, not just reply with templates
Ownership and responsibility for user requests
Attention to detail and structured thinking
Willingness to work in a customer-facing role and help users succeed
Availability to work in the required schedule (most of our customers are in the USA) Previous chat support experience is a big plus, but not mandatory.
Nice to have
Previous experience in customer support or chat support
Ad Tech or Saa S product background
Experience with tools like Intercom, CRM systems, or helpdesks
Experience working in remote, international teams Details
Full-time, fully remote
Working schedule: * hours per day (rotating shifts)
Unlimited paid vacation and sick leave
Professional development opportunities Why this role is different
You’ll work with real advertising cases , not just generic support questions You’ll deepen your expertise in Facebook Ads and Ad Tech You’ll directly influence customer success and product improvement
This role is a strong next step for media buyers who want to work with diverse advertising volumes in a real Ad Tech product and systematically expand their expertise beyond individual campaigns.
At Madgicx, you will work daily with real Facebook Ad Accounts and real advertising challenges.
Your focus will be on analyzing account setups, identifying issues, and helping advertisers understand how to use the product effectively.
This is not a classic chat support role.
Your main value here is your knowledge of Facebook Ads , including account structure, campaigns, audits, and common troubleshooting cases.
We will teach you our product, internal tools, and support processes.
What we expect from you is a solid media buying background, curiosity, and a problem-solving mindset.
What you’ll do
Support users via live chat, helping them with Facebook Ad Account–related questions , platform usage, and troubleshooting Analyze and investigate issues related to Facebook Ad Account structures, сampaign setup and performance, and account audits and common ad-related problems
Explain complex advertising concepts to customers in a clear and friendly way Work with support tickets and keep users informed about progress
Escalate complex cases to technical or billing teams when needed
Occasionally join short calls with users to clarify issues
Share customer feedback and recurring problems with the team to improve the product What we’re looking for
Hands-on experience with Facebook Ads / media buying (campaign setup, ad accounts, audits, troubleshooting, understanding how the platform works) Strong written English (Upper-Intermediate or higher)
Ability to communicate clearly and calmly with customers
Analytical mindset and willingness to investigate issues, not just reply with templates
Ownership and responsibility for user requests
Attention to detail and structured thinking
Willingness to work in a customer-facing role and help users succeed
Availability to work in the required schedule (most of our customers are in the USA) Previous chat support experience is a big plus, but not mandatory.
Nice to have
Previous experience in customer support or chat support
Ad Tech or Saa S product background
Experience with tools like Intercom, CRM systems, or helpdesks
Experience working in remote, international teams Details
Full-time, fully remote
Working schedule: * hours per day (rotating shifts)
Unlimited paid vacation and sick leave
Professional development opportunities Why this role is different
You’ll work with real advertising cases , not just generic support questions You’ll deepen your expertise in Facebook Ads and Ad Tech You’ll directly influence customer success and product improvement
This role is a strong next step for media buyers who want to work with diverse advertising volumes in a real Ad Tech product and systematically expand their expertise beyond individual campaigns.
💡 Quick Summary
Seeking a career-building opportunity? The Media Buying Support Specialist position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.